Question 1

A code of ethics is also called

Accepted Answer

A)   a code of duty.
B)   a code of standards.
C)   a code of business conduct.
D)   a code of loyalty. C

Question 2

What physical and psychological needs of the employee should be considered when creating an
ergonomic environment that fits each employee?

Accepted Answer

Everything that affects the worker must be taken into consideration-computer workstation, décor, furniture, lighting, work space, air quality, heating and cooling, acoustics, and equipment placement.

Question 3

Which of the following is NOT a typical office support function?

Accepted Answer

A)   Routine
B)   Hierarchial
C)   Technical
D)   Managerial B

Question 4

A current office trend is the role of an administrative assistant is highly specialized, and advanced technical training is important, but human relations skills are not paramount.

Accepted Answer

A) True 
 B)False

Question 5

The North American Free Trade Agreement (NAFTA) has allowed companies to move some of its offices or plants to Mexico, Canada, and the Dominican Republic.

Accepted Answer

A) True 
 B)False

Question 6

Interpersonal functions require judgment, analytical, and people skills, such as coordinating a team project.

Accepted Answer

A) True 
 B)False

Question 7

How does line authority and staff authority differ?

Accepted Answer

The answer of How does line authority and staff authority...

Question 8

A wrist ailment typically caused by incorrect alignment of hand and wrist when using the computer keyboard is called carpal tunnel syndrome.

Accepted Answer

A) True 
 B)False

Question 9

A set of rules governing the behavior of all members of an organization is called a/an

Accepted Answer

A)   ergonomics structure.
B)   organizational structure.
C)   code of ethics structure.
D)   virtual structure.

Question 10

A generic term that is being used to denote an employee that performs all types of basic office functions is a/an

Accepted Answer

A)   assistant.
B)   virtual assistant.
C)   line manager.
D)   coordinator.

Question 11

Virtual assistants are independent entrepreneurs.

Accepted Answer

A) True 
 B)False

Question 12

Typical office support functions range from clerical to secretarial or administrative. Which of the following is NOT categorized as one of the functions:?

Accepted Answer

A)   Analytical
B)   Routine
C)   Technical
D)   Systematic

Question 13

Building a good relationship with your manager is necessary if you want to be recommended for promotion, to obtain raises, and/or to be given key assignments.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT an advantage of the line organization?

Accepted Answer

A)   Employees have direct responsibility to their supervisors.
B)   It is more structured, thus, less flexible.
C)   Employees are more likely to have an ease of understanding their job responsibilities.
D)   There is a clear-cut place for each worker.

Question 15

Explain how participatory management, line authority, and staff authority differ.

Accepted Answer

The answer of Explain how participatory management, line authority, and...

Question 16

Locating reliable information to help you better know your company can be found best through

Accepted Answer

A)   your personal experience.
B)   your company's customers.
C)   public libraries.
D)   the company's annual reports, files, and the company's intranet system.

Question 17

The office of the future will see mobile offices allowing employees to work from anywhere.

Accepted Answer

A) True 
 B)False

Question 18

An environmental office is one that is concerned with managing resources so these resources do not negatively affect the environment.

Accepted Answer

A) True 
 B)False

Question 19

In a line organization, authority flows in a straight line from

Accepted Answer

A)   from lower level to middle management level.
B)   supervisory level to vice president.
C)   top management to supervisory level.
D)   parallel from top management to supervisory level.

Question 20

If an organizational manual exists, a description of the division of work and the positions shown on the organization chart will be given in the manual or will be located on the company's intranet.

Accepted Answer

A) True 
 B)False

Exam 1: Understanding the Changing and Challenging Office

A code of ethics is also called

What physical and psychological needs of the employee should be considered when creating an ergonomic environment that fits each employee?

Which of the following is NOT a typical office support function?

A current office trend is the role of an administrative assistant is highly specialized, and advanced technical training is important, but human relations skills are not paramount.

The North American Free Trade Agreement (NAFTA) has allowed companies to move some of its offices or plants to Mexico, Canada, and the Dominican Republic.

Interpersonal functions require judgment, analytical, and people skills, such as coordinating a team project.

How does line authority and staff authority differ?

A wrist ailment typically caused by incorrect alignment of hand and wrist when using the computer keyboard is called carpal tunnel syndrome.

A set of rules governing the behavior of all members of an organization is called a/an

A generic term that is being used to denote an employee that performs all types of basic office functions is a/an

Virtual assistants are independent entrepreneurs.

Typical office support functions range from clerical to secretarial or administrative. Which of the following is NOT categorized as one of the functions:?

Building a good relationship with your manager is necessary if you want to be recommended for promotion, to obtain raises, and/or to be given key assignments.

Which of the following is NOT an advantage of the line organization?

Explain how participatory management, line authority, and staff authority differ.

Locating reliable information to help you better know your company can be found best through

The office of the future will see mobile offices allowing employees to work from anywhere.

An environmental office is one that is concerned with managing resources so these resources do not negatively affect the environment.

In a line organization, authority flows in a straight line from

If an organizational manual exists, a description of the division of work and the positions shown on the organization chart will be given in the manual or will be located on the company's intranet.