Question 1

You are the manager of a small retail store. You have an employee who is not doing a very good job; he's frequently late, his work is rather sloppy, etc. You'd like to replace him, but this is the peak of your retail season, and it would be impossible to recruit, hire and train someone new at this time or to do without him. This is known specifically as a(n) __________ conflict.

Accepted Answer

A)  avoidance 
B)  approach 
C)  approach-avoidance 
D)  interpersonal

Question 2

Which element of the communication process encodes the intended meaning into a message?

Accepted Answer

A)  the decision implementer 
B)  the consultant 
C)  the receiver 
D)  the source

Question 3

Arbitration occurs when a neutral third party acts as a judge and issues a non-binding decision affecting parties at a negotiation impasse.

Accepted Answer

A) True 
 B)False

Question 4

Visual Diagram Questions
(These diagrams can be used to test understanding of concepts rather than mere recollection. The provision of the diagrams removes the pressure to remember but does draw on the ability to explain a visual image. Instructors should take care if using a mix of other questions with visual diagram questions to ensure that the diagram does not provide answers to other questions in a test or exam.)
-Using the diagram below:
a) Explain the impact of conflict on performance in each part of the diagram.
b) Give an example for each.

Accepted Answer

The answer of Visual Diagram Questions
(These diagrams can be used...

Question 5

Interorganizational conflict occurs:

Accepted Answer

A)  between two firms 
B)  between groups in an organization 
C)  between formal and informal organizations only 
D)  between managers and subordinates

Question 6

Compare and contrast distributive with integrative negotiation and provide specific examples to clarify your answer.

Accepted Answer

The answer of Compare and contrast distributive with integrative negotiation...

Question 7

Four functions of organizational communication are particularly important. Which of the following is NOT one of these:

Accepted Answer

A)  sourcing information 
B)  developing information 
C)  expressing feelings and emotions 
D)  communicating roles

Question 8

A conflict that involves interpersonal difficulties that arise over feelings of anger, mistrust, fear etc. are known specifically as a(n) __________ conflict.

Accepted Answer

A)  relationship 
B)  emotional 
C)  substantive 
D)  intrapersonal

Question 9

An internal organizational competition usually results in a:

Accepted Answer

A)  win-win outcome 
B)  lose-lose outcome 
C)  win-lose outcome 
D)  broader bargaining zone

Question 10

Describe five personal conflict resolution styles, and how each may be used effectively.

Accepted Answer

The answer of Describe five personal conflict resolution styles, and...

Question 11

The process of translating an idea or thought into meaningful symbols is called feedback.

Accepted Answer

A) True 
 B)False

Question 12

One-way messages:

Accepted Answer

A)  are effective 
B)  are efficient 
C)  are satisfying for the receiver 
D)  always communicate the message accurately

Question 13

Ken and Dave present a proposal to the Managing Director. Their proposal is written in overly technical terms. Luis and Akira submit a similar proposal that is well described with colour graphs. Luis and Akira's proposal is less technically advanced, but it is chosen by the Managing Director. Why did the Managing Director choose Luis and Akira's idea?

Accepted Answer

A)  Luis and Akira were better at informal communication 
B)  information in Luis and Akira's proposal was easy to decode 
C)  Luis and Akira worked harder than Ken and Dave 
D)  Ken and Dave's ideas were inferior

Question 14

Two-party, group, intergroup and constituency negotiation are four types of negotiation situations.

Accepted Answer

A) True 
 B)False

Exam 11: Communication, Conflict and Negotiation in Organizations

Which element of the communication process encodes the intended meaning into a message?

Arbitration occurs when a neutral third party acts as a judge and issues a non-binding decision affecting parties at a negotiation impasse.

Interorganizational conflict occurs:

Compare and contrast distributive with integrative negotiation and provide specific examples to clarify your answer.

Four functions of organizational communication are particularly important. Which of the following is NOT one of these:

A conflict that involves interpersonal difficulties that arise over feelings of anger, mistrust, fear etc. are known specifically as a(n) __________ conflict.

An internal organizational competition usually results in a:

Describe five personal conflict resolution styles, and how each may be used effectively.

The process of translating an idea or thought into meaningful symbols is called feedback.

One-way messages:

Two-party, group, intergroup and constituency negotiation are four types of negotiation situations.