Maria Realised That Many of the Employees Were Overwhelmed by All

Multiple Choice

Maria realised that many of the employees were overwhelmed by all the on-line forms that were needed to request parts at the local car dealership. She simplified the forms and their language and reduced the number of screens needed. Productivity increased. Under what concept does Maria's action fall?

A) improved verbal communication
B) information overload
C) lack of feedback
D) improved communication channels