Question 1

Which of the following is not an advantage of functional organizations?

Accepted Answer

A)   Provides a clear chain of command
B)   Allows people to specialize in the specific aspects of the work
C)   Makes it easy to evaluate people
D)   Promotes process improvement D

Question 2

_____ processes are driven by external customer needs while _____ processes are driven by internal customer needs.

Accepted Answer

A)   Core; support
B)   Value-added; supplementary
C)   Customer-driven; operational
D)   Environmental; organizational A

Question 3

One type of structural change associated with TQ is the creation of a high-level planning group called _____, invested with the responsibility for guiding the organization's performance excellence.

Accepted Answer

A)   strategic planning group
B)   steering committee
C)   quality board
D)   performance management team B

Question 4

Promoting the idea of internal customer shifts the focus from _____ to _____.

Accepted Answer

A)   external customer; production worker
B)   manager; employee
C)   supervision; management
D)   vertical; horizontal

Question 5

The structural contingency model holds that the choice between mechanistic and organic structures should be a function of certain contingencies pertaining to the organization's environment and technology.

Accepted Answer

A) True 
 B)False

Question 6

In coordination mapping, each coordinating conversation between the agents moves through six phases.

Accepted Answer

A) True 
 B)False

Question 7

The research findings between TQ companies and non-TQ companies show that for a company to be a TQ company, it has to formally implement TQ.

Accepted Answer

A) True 
 B)False

Question 8

The organic organization sacrifices flexibility for reliability.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a factor that affects how work is organized?

Accepted Answer

A)   Management style
B)   Customer influences
C)   Company size
D)   Competitor work styles

Question 10

Discuss the composition of teams in an organization.

Accepted Answer

The answer of Discuss the composition of teams in an...

Question 11

Only a quality-oriented organization practicing continuous improvement can afford to freeze its processes by using a mechanistic structure.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not one of the suggestions in redesigning organizations for performance excellence?

Accepted Answer

A)   Make quality everyone's job
B)   Recognize internal customers
C)   Consolidate hierarchy
D)   Redesign work systems

Question 13

Functional structure promotes the idea that the customer is the individual whom the employee must satisfy.

Accepted Answer

A) True 
 B)False

Question 14

The breakup of the organization into clear functions reduces wasteful processes.

Accepted Answer

A) True 
 B)False

Question 15

_____ theory holds that organizations try to succeed by creating structures that will be seen as appropriate by important external constituencies.

Accepted Answer

A)   Institutional
B)   Structural contingency
C)   Mechanistic
D)   Organic

Question 16

An advantage of shifting to flatter organizations is the creation of additional employment.

Accepted Answer

A) True 
 B)False

Question 17

Mechanistic organizations are better suited for accomplishing straightforward tasks in a predictable environment.

Accepted Answer

A) True 
 B)False

Question 18

_____ are generally standard flowcharts that describe a process as a sequence of steps.

Accepted Answer

A)   Task-job charts
B)   Organization maps
C)   Process maps
D)   Operations schedules

Question 19

What are core processes and support processes?

Accepted Answer

The answer of What are core processes and support processes?...

Question 20

What is the impact of promoting the idea of internal customers?

Accepted Answer

The answer of What is the impact of promoting the...

Exam 7: Designing Organizations for Performance Excellence

Which of the following is not an advantage of functional organizations?

_ processes are driven by external customer needs while _ processes are driven by internal customer needs.

One type of structural change associated with TQ is the creation of a high-level planning group called _____, invested with the responsibility for guiding the organization's performance excellence.

Promoting the idea of internal customer shifts the focus from _ to _.

The structural contingency model holds that the choice between mechanistic and organic structures should be a function of certain contingencies pertaining to the organization's environment and technology.

In coordination mapping, each coordinating conversation between the agents moves through six phases.

The research findings between TQ companies and non-TQ companies show that for a company to be a TQ company, it has to formally implement TQ.

The organic organization sacrifices flexibility for reliability.

Which of the following is not a factor that affects how work is organized?

Discuss the composition of teams in an organization.

Only a quality-oriented organization practicing continuous improvement can afford to freeze its processes by using a mechanistic structure.

Which of the following is not one of the suggestions in redesigning organizations for performance excellence?

Functional structure promotes the idea that the customer is the individual whom the employee must satisfy.

The breakup of the organization into clear functions reduces wasteful processes.

_____ theory holds that organizations try to succeed by creating structures that will be seen as appropriate by important external constituencies.

An advantage of shifting to flatter organizations is the creation of additional employment.

Mechanistic organizations are better suited for accomplishing straightforward tasks in a predictable environment.

_____ are generally standard flowcharts that describe a process as a sequence of steps.

What are core processes and support processes?

What is the impact of promoting the idea of internal customers?