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  3. Study Set
    Quality Management Organization
  4. Exam
    Exam 1: Introduction to Quality and Performance Excellence
  5. Question
    For an Airline Company, "On Time Arrival" for an Airline
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For an Airline Company, "On Time Arrival" for an Airline

Question 18

Question 18

True/False

For an airline company, "on time arrival" for an airline is a measure of service performance while frequent flyer awards and "business class" sections represent features.

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