Multiple Choice
Which of the following statements is not true regarding the history of quality in organizations?
A) Before the Industrial Revolution, skilled craftspeople served both as manufacturers and inspectors.
B) Statistical approaches to quality control had their origins at General Electric.
C) Scientific management led to "quality control" which basically meant the separation of good from the bad product.
D) Deming and Juran introduced statistical quality control to Japan as part of General MacArthur's rebuilding program.
Correct Answer:
Verified
Correct Answer:
Verified
Q3: Considering the three classes of needs suggested
Q4: Noriaki Kano suggests that three classes of
Q5: Which of the following is not one
Q6: Over time, _ become _ as customers
Q7: At the _ level, data provide real-time
Q9: Describe the three levels at which data
Q10: What are the principles of total quality?
Q11: Pursuant to the development of "scientific management,"
Q12: _ refer to those needs that are
Q13: Describe the significance of Big Q and