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  2. Topic
    Business
  3. Study Set
    Quality Management Organization
  4. Exam
    Exam 1: Introduction to Quality and Performance Excellence
  5. Question
    Over Time, _____ Become _____ as Customers Become Used to Them
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Over Time, _____ Become _____ as Customers Become Used to Them

Question 6

Question 6

Multiple Choice

Over time, _____ become _____ as customers become used to them.


A) delighters/exciters; satisfiers
B) dissatisfiers; satisfiers
C) satisfiers; delighters/exciters
D) dissatisfiers; delighters/exciters

Correct Answer:

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