Question 1

Which of the following statements regarding team cohesion is correct?

Accepted Answer

A)  Team cohesion has less effect on team performance when the team has low task interdependence. 
B)  Members of highly cohesive teams tend to share less information with each other. 
C)  Members of highly cohesive teams spend less time together. 
D)  Teams with lower cohesion tend to perform better than teams with high cohesion. 
E)  Team cohesion has no effect on team performance.

Question 2

Raisa has worked at GHI Inc. for 14 years. GHI has a large building where each work unit is located on a different floor. Raisa works on the accounting floor. She is also a member of a team formed to explore redesigning the office layout, where she met Suzie from Engineering and José from Receiving. That team will generate a report, then disband. Each week, the three meet after work on Thursdays to play darts at a local pub.
-Raisa works in the unit in Accounting that handles Accounts Receivable. What type of team is this unit most likely to be?

Accepted Answer

A)  leadership team 
B)  self-directed team 
C)  remote team 
D)  task force team 
E)  departmental team

Question 3

Team ________ is defined as the degree of attraction people feel toward the team and their motivation to remain members.

Accepted Answer

A)  similarity 
B)  cohesion 
C)  diversity 
D)  development 
E)  design

Question 4

Which of the following pairs of "five C's" of effective member behaviors primarily assist the team's task performance rather than team maintenance?

Accepted Answer

A)  comforting and communicating 
B)  cooperating and conflict resolving 
C)  coordinating and communicating 
D)  conflict resolving and coordinating 
E)  comforting and cooperating

Question 5

Which of the following team-based activities tends to be more effective than the others at generating creative ideas with minimal production blocking, evaluation apprehension, or conformity problems?

Accepted Answer

A)  brainstorming 
B)  remote participation 
C)  electronic brainstorming 
D)  nominal group technique 
E)  gainsharing

Question 6

During which stage of team development does the team develop its first real sense of cohesion and consensus on team objectives?

Accepted Answer

A)  forming 
B)  storming 
C)  norming 
D)  adjourning 
E)  performing

Question 7

Which of the following is a motivating force that can make teams more productive?

Accepted Answer

A)  the drive to defend 
B)  Brook's Law 
C)  process loss 
D)  lack of accountability 
E)  high accountability

Question 8

Teams are influenced by environmental resources and environmental drivers. Which one of the following is an environmental driver?

Accepted Answer

A)  internal competition 
B)  changing societal expectations 
C)  lower safety standards 
D)  team-based rewards 
E)  coordinated information systems

Question 9

Due to informational technologies and knowledge work, ________ teams have become commonplace in most organizations.

Accepted Answer

A)  gainsharing 
B)  production 
C)  remote 
D)  executive 
E)  self-directed

Question 10

Raisa has worked at GHI Inc. for 14 years. GHI has a large building where each work unit is located on a different floor. Raisa works on the accounting floor. She is also a member of a team formed to explore redesigning the office layout, where she met Suzie from Engineering and José from Receiving. That team will generate a report, then disband. Each week, the three meet after work on Thursdays to play darts at a local pub.
-When Raisa, Suzie, and José meet after work to play darts, they are forming a(n)

Accepted Answer

A)  task force. 
B)  self-directed team. 
C)  informal group. 
D)  departmental team. 
E)  remote team.

Question 11

________ are knowledge structures mutually held by team members about expectations and ideals of the collective task and team dynamics.

Accepted Answer

A)  Team identities 
B)  Coordinating routines 
C)  Team mental models 
D)  Roles 
E)  Norms

Question 12

What are the three characteristics that distinguish different types of teams?

Accepted Answer

A)  team permanence, skill diversity, and authority dispersion 
B)  team cohesion, skill diversity, and authority dispersion 
C)  team cohesion, team size, and skill diversity 
D)  team performance, task complexity, and member diversity 
E)  team performance, skill diversity, and informality

Question 13

Jennifer works for a Sunshine Manufacturing, where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Jennifer begins the manufacturing process, then passes her work along to her teammate, Angela, to complete the next step of the process. After this, Angela passes it along to Raul to complete the process.
-________ interdependence occurs when two teams share a work space and a machine.

Accepted Answer

A)  Reciprocal 
B)  Sequential 
C)  Complete 
D)  Pooled 
E)  Collective

Question 14

One reason remote teams have become commonplace is that people now perform knowledge work.

Accepted Answer

A) True 
 B)False

Question 15

A team has high team ________ when members shift from viewing the team as something "out there" to something that is part of themselves.

Accepted Answer

A)  identification 
B)  mental models 
C)  conflict 
D)  diversity 
E)  roles

Question 16

Which of the following is characteristic of self-directed teams?

Accepted Answer

A)  Team members are given very little autonomy. 
B)  Team members typically have identical skills. 
C)  Team members collectively complete an entire piece of work. 
D)  The tasks of each team member are independent of each other. 
E)  Team members have more interaction with members of other teams than with members of their own team.

Question 17

________ are employees with similar or complementary skills that are organized into one unit.

Accepted Answer

A)  Self-directed teams 
B)  Departmental teams 
C)  Task force teams 
D)  Informal groups 
E)  Social networks

Question 18

Employees with high interdependence should be formed into teams only when they

Accepted Answer

A)  are diverse. 
B)  are responsible for distinct tasks with frequently conflicting objectives. 
C)  have previously been team members. 
D)  have seniority. 
E)  share the same task goals.

Question 19

Effective team decision making is more likely in psychologically safe environments.

Accepted Answer

A) True 
 B)False

Question 20

One important element of team member behavior is comforting-helping coworkers maintain a healthy psychological state.

Accepted Answer

A) True 
 B)False

Exam 8: Team Dynamics

Which of the following statements regarding team cohesion is correct?

Team ________ is defined as the degree of attraction people feel toward the team and their motivation to remain members.

Which of the following pairs of "five C's" of effective member behaviors primarily assist the team's task performance rather than team maintenance?

Which of the following team-based activities tends to be more effective than the others at generating creative ideas with minimal production blocking, evaluation apprehension, or conformity problems?

During which stage of team development does the team develop its first real sense of cohesion and consensus on team objectives?

Which of the following is a motivating force that can make teams more productive?

Teams are influenced by environmental resources and environmental drivers. Which one of the following is an environmental driver?

Due to informational technologies and knowledge work, ________ teams have become commonplace in most organizations.

________ are knowledge structures mutually held by team members about expectations and ideals of the collective task and team dynamics.

What are the three characteristics that distinguish different types of teams?

One reason remote teams have become commonplace is that people now perform knowledge work.

A team has high team ________ when members shift from viewing the team as something "out there" to something that is part of themselves.

Which of the following is characteristic of self-directed teams?

________ are employees with similar or complementary skills that are organized into one unit.

Employees with high interdependence should be formed into teams only when they

Effective team decision making is more likely in psychologically safe environments.

One important element of team member behavior is comforting-helping coworkers maintain a healthy psychological state.