Dave Docket, the Installation Manager at Kleen Waterproofing, Has Been

Multiple Choice

Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they are not sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what he can do to improve the situation.
-What is an organization's main source of competitive advantage?

A) employee turnover
B) human capital
C) relationships with coworkers
D) team development
E) external stakeholders