Multiple Choice
According to Juran's quality trilogy, _____ begins with identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs.
A) quality planning
B) quality variance
C) quality matrix
D) quality inspection
Correct Answer:
Verified
Correct Answer:
Verified
Q44: In both manufacturing and nonmanufacturing processes, places
Q45: With respect to Juran's quality trilogy, _
Q46: _ causes of variation arise from external
Q47: TQ activities generally occur within a function,
Q48: Enablers are the means by which an
Q50: According to Deming, factors causing variation that
Q51: With respect to the documents consisted in
Q52: With regard to quality management systems, a
Q53: A system governed only by _ causes
Q54: In the Baldrige award evaluation process, to