Question 1

The origin of the term "Six Sigma" came from a statistical measure that equates to _____ or fewer errors or defects per million opportunities.

Accepted Answer

A)  4.5 
B)  3.4 
C)  6.8 
D)  2.6

Question 2

In Deming's view, _____ is the chief culprit of poor quality.

Accepted Answer

A)  long-term planning 
B)  macromanagement 
C)  variation 
D)  an overemphasis on teamwork

Question 3

What is a system? According to Deming, what is the relevance of a system?

Accepted Answer

The answer of What is a system? According to Deming,...

Question 4

In both manufacturing and nonmanufacturing processes, places where the defective "product" is sent to be reworked or scrapped are referred to as:

Accepted Answer

A)  recycling units. 
B)  hidden factories. 
C)  outlier facilities. 
D)  outsourcing units.

Question 5

With respect to Juran's quality trilogy, _____ refers to the process for meeting quality goals during operations.

Accepted Answer

A)  quality planning 
B)  quality variance 
C)  quality improvement 
D)  quality control

Question 6

_____ causes of variation arise from external sources that are not inherent in the process.

Accepted Answer

A)  Special 
B)  Unassignable 
C)  Common 
D)  Non-system

Question 7

TQ activities generally occur within a function, process, or individual workplace; Six Sigma projects are truly cross-functional.

Accepted Answer

A) True 
 B)False

Question 8

Enablers are the means by which an organization approaches its business responsibilities.

Accepted Answer

A) True 
 B)False

Question 9

According to Juran's quality trilogy, _____ begins with identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs.

Accepted Answer

A)  quality planning 
B)  quality variance 
C)  quality matrix 
D)  quality inspection

Question 10

According to Deming, factors causing variation that are present as a natural part of a process are called:

Accepted Answer

A)  common causes of variation. 
B)  total variances. 
C)  assignable causes of variation. 
D)  system variances.

Question 11

With respect to the documents consisted in the ISO 9000:2000 standards, _____ pertains to fundamentals and vocabulary.

Accepted Answer

A)  ISO 9004: 2009 
B)  ISO 9000: 2005 
C)  ISO 9002: 2007 
D)  ISO 9001: 2008

Question 12

With regard to quality management systems, a ______ serves as a permanent reference for implementing and maintaining the system.

Accepted Answer

A)  quality manual 
B)  quality trilogy 
C)  quality minute book 
D)  quality policy

Question 13

A system governed only by _____ causes is stable and its performance can be predicted.

Accepted Answer

A)  special 
B)  unique 
C)  common 
D)  assignable

Question 14

In the Baldrige award evaluation process, to help examiners understand the context of the organization, applicants are required to provide a Performance Profile, which is basically a snapshot of the organization that describes the organizational environment.

Accepted Answer

A) True 
 B)False

Question 15

Six Sigma applies to manufacturing processes but not to services.

Accepted Answer

A) True 
 B)False

Question 16

In the Baldrige Award evaluation process, _____ refers to the methods used to accomplish the process, the appropriateness of the methods to the item requirements and the organization's operating environment, the effectiveness of the use of the methods, and the degree to which the approach is repeatable and based on reliable data and information.

Accepted Answer

A)  deployment 
B)  approach 
C)  process variance 
D)  execution gap

Question 17

Deming emphasized that management's job is to:

Accepted Answer

A)  increase process variance. 
B)  control the process indexes. 
C)  optimize the system. 
D)  give orders and punishments.

Question 18

According to Scholtes's understanding of profound knowledge, people don't understand systems when:

Accepted Answer

A)  they see the causes of the problems but not the symptoms. 
B)  they see events as individual incidents. 
C)  they understand the process of change and the resistance to it. 
D)  they can distinguish between fact and opinion.

Question 19

List Crosby's Absolutes of Management.

Accepted Answer

The answer of List Crosby's Absolutes of Management....

Question 20

In Deming's view, variation is the chief culprit of poor quality.

Accepted Answer

A) True 
 B)False

Exam 2: Frameworks for Quality and Performance Excellence

The origin of the term "Six Sigma" came from a statistical measure that equates to _____ or fewer errors or defects per million opportunities.

In Deming's view, _____ is the chief culprit of poor quality.

What is a system? According to Deming, what is the relevance of a system?

In both manufacturing and nonmanufacturing processes, places where the defective "product" is sent to be reworked or scrapped are referred to as:

With respect to Juran's quality trilogy, _____ refers to the process for meeting quality goals during operations.

_____ causes of variation arise from external sources that are not inherent in the process.

TQ activities generally occur within a function, process, or individual workplace; Six Sigma projects are truly cross-functional.

Enablers are the means by which an organization approaches its business responsibilities.

According to Juran's quality trilogy, _____ begins with identifying customers, both external and internal, determining their needs, and developing product features that respond to customer needs.

According to Deming, factors causing variation that are present as a natural part of a process are called:

With respect to the documents consisted in the ISO 9000:2000 standards, _____ pertains to fundamentals and vocabulary.

With regard to quality management systems, a ______ serves as a permanent reference for implementing and maintaining the system.

A system governed only by _____ causes is stable and its performance can be predicted.

In the Baldrige award evaluation process, to help examiners understand the context of the organization, applicants are required to provide a Performance Profile, which is basically a snapshot of the organization that describes the organizational environment.

Six Sigma applies to manufacturing processes but not to services.

Deming emphasized that management's job is to:

According to Scholtes's understanding of profound knowledge, people don't understand systems when:

List Crosby's Absolutes of Management.

In Deming's view, variation is the chief culprit of poor quality.