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    Business
  3. Study Set
    Business Essentials Study Set 3
  4. Exam
    Exam 10: Operations Management, Productivity, and Quality
  5. Question
    The Starting Point for Total Quality Management Is
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The Starting Point for Total Quality Management Is

Question 3

Question 3

Multiple Choice

The starting point for total quality management is


A) quality ownership.
B) performance quality.
C) quality reliability.
D) a customer focus.
E) value-added analysis.

Correct Answer:

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