Question 1

Ed's job responsibilities include the receiving, storing, handling, and counting of all raw materials. He is probably in the ________ function.

Accepted Answer

A)   inventory control
B)   transportation
C)   quality control
D)   warehousing
E)   purchasing A

Question 2

Which of the following best describes business process re-engineering?

Accepted Answer

A)   The redesigning of business activities to improve performance, quality, and productivity
B)   A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization
C)   The principle of looking at the supply chain as a whole in order to improve the overall flow through the system
D)   A program certifying that a factory, laboratory, or office has developed pollution-control standards
E)   The process by which a company analyzes a different company's products to identify desirable improvements A

Question 3

The starting point for total quality management is

Accepted Answer

A)   quality ownership.
B)   performance quality.
C)   quality reliability.
D)   a customer focus.
E)   value-added analysis. D

Question 4

A software development company is designing an evaluation plan for its software programmers. The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average, or worse. Previously, the company paid software programmers a flat salary and based evaluations on supervisors' opinions. Now, however, the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.
Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.
Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce.
A decision to use Measurement Strategy Beta would assume which of the following?

Accepted Answer

A)   Software errors are more common than hardware errors.
B)   Software errors affect all users equally.
C)   The impact of software errors has been greater recently.
D)   When a software error occurs, its effects are always clear to the final user of the product.
E)   When a software error is discovered, it is possible to determine who is responsible for it.

Question 5

Louis is a production manager. How can he determine if production machinery is capable of meeting the upper and lower specification limits?

Accepted Answer

A)   Use control charts
B)   Conduct a process capability study
C)   Conduct competitive product analysis
D)   Implement a quality circles program
E)   Hire a marketing consultant

Question 6

What is a quality improvement team?

Accepted Answer

The answer of What is a quality improvement team?...

Question 7

Which of the following statements about productivity is correct?

Accepted Answer

A)   Productivity does not vary much between countries.
B)   It is difficult to compute productivity for different countries because of different industrial practices.
C)   Additional wealth from higher productivity cannot be shared among workers.
D)   Manufacturing productivity is higher than service productivity.
E)   It is difficult to increase productivity in the service sector.

Question 8

In a custom cake bakery, blending of ingredients is done in the mixing area, baking occurs in the oven area, and decorations are applied in the finishing area. This is an example of which layout?

Accepted Answer

A)   FMS
B)   Customer
C)   Process
D)   Fixed-position
E)   Product

Question 9

Although companies are often classified as either goods producers or service providers, the boundary is often blurred.

Accepted Answer

A) True 
 B)False

Question 10

Soft manufacturing relies less on computers than lean manufacturing does.

Accepted Answer

A) True 
 B)False

Question 11

A ________ diagrams steps to be performed and specifies the time required to complete each step.

Accepted Answer

A)   master production schedule
B)   Gantt chart
C)   PERT chart
D)   materials requirement planning document
E)   methods improvement system

Question 12

"Fishbone diagrams" are designed to

Accepted Answer

A)   show the steps in the production process.
B)   measure the amount of process variation.
C)   identify management steps for ensuring quality.
D)   help employees investigate and track down causes of quality problems in their work areas.
E)   identify the inefficiency problems in the production process.

Question 13

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except

Accepted Answer

A)   fixing product defects.
B)   re-engineering.
C)   testing products.
D)   training workers.
E)   keeping records.

Question 14

In planning for quality, managers must set goals for both performance quality and quality reliability.

Accepted Answer

A) True 
 B)False

Question 15

What are the four major tools in production process control?

Accepted Answer

The answer of What are the four major tools in...

Question 16

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

Accepted Answer

A)   performance quality.
B)   total quality management.
C)   quality reliability.
D)   quality ownership.
E)   a quality circle.

Question 17

What is a Gantt chart?

Accepted Answer

The answer of What is a Gantt chart?...

Question 18

What is productivity?

Accepted Answer

The answer of What is productivity?...

Question 19

What is the difference between a Gantt chart and a PERT chart?

Accepted Answer

A)   Gantt charts are used for planning service activities, while PERT charts are used for planning production activities.
B)   PERT charts show the critical path for meeting project goals, but Gantt charts do not.
C)   Gantt charts focus more on efficiency, while PERT charts focus more on effectiveness.
D)   PERT charts were formerly used more widely than Gantt charts, but the reverse is now true.
E)   There actually is no difference between Gantt charts and PERT charts; they are both used to schedule activities.

Question 20

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called

Accepted Answer

A)   internal failure analysis.
B)   statistical process control.
C)   quality circles.
D)   upper/lower control limit analysis.
E)   quality/cost study.

Exam 10: Operations Management, Productivity, and Quality

Ed's job responsibilities include the receiving, storing, handling, and counting of all raw materials. He is probably in the ________ function.

Which of the following best describes business process re-engineering?

The starting point for total quality management is

Louis is a production manager. How can he determine if production machinery is capable of meeting the upper and lower specification limits?

What is a quality improvement team?

Which of the following statements about productivity is correct?

In a custom cake bakery, blending of ingredients is done in the mixing area, baking occurs in the oven area, and decorations are applied in the finishing area. This is an example of which layout?

Although companies are often classified as either goods producers or service providers, the boundary is often blurred.

Soft manufacturing relies less on computers than lean manufacturing does.

A ________ diagrams steps to be performed and specifies the time required to complete each step.

"Fishbone diagrams" are designed to

ISO 9000 standards allow firms to demonstrate that they follow documented procedures for all of the following except

In planning for quality, managers must set goals for both performance quality and quality reliability.

What are the four major tools in production process control?

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

What is a Gantt chart?

What is productivity?

What is the difference between a Gantt chart and a PERT chart?

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called