________ Means Analyzing a Competitor's Product to Identify Desirable Improvements

Multiple Choice

________ means analyzing a competitor's product to identify desirable improvements, while ________ means evaluating paperwork to determine the value it adds for customers.

A) Value added analysis; benchmarking
B) Benchmarking; re-engineering
C) Competitive product analysis; value added analysis
D) Statistical process control; performance quality analysis
E) Value added analysis; quality reliability analysis