Question 1

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to 2 pages, it was engaging in

Accepted Answer

A)  quality/cost studies. 
B)  statistical process control. 
C)  getting closer to the customer. 
D)  value-added analysis. 
E)  benchmarking.

Question 2

________ occurs when a company compares its current performance against its own past performance, while ________ occurs when a company compares its current performance against the performance of its competitors.

Accepted Answer

A)  Internal productivity; external productivity 
B)  Internal benchmarking; external benchmarking 
C)  Internal benchmarking; getting close to the customer 
D)  Statistical process control; external productivity 
E)  Internal quality/cost study; external quality/cost study

Question 3

Explain how a JIT production system works.

Accepted Answer

The answer of Explain how a JIT production system works....

Question 4

Selecting the kind of production that is best for the company is driven by the firm's business strategy.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are characteristics of soft manufacturing except

Accepted Answer

A)  emphasis on computer software and computer networks. 
B)  automation is used only for highly repetitive tasks. 
C)  robots play a supporting role in the manufacturing process. 
D)  it allows for customizability of the end product. 
E)  focus on production machines.

Question 6

In a process layout

Accepted Answer

A)  a single factory uses automation to produce a wide variety of products. 
B)  equipment and people are grouped according to function. 
C)  a service is analyzed by showing the flow of processes that constitute it. 
D)  production activities are designed to make one type of product in a fixed sequence. 
E)  production facilities are designed to move families of products through similar flow paths.

Question 7

________ means analyzing a competitor's product to identify desirable improvements, while ________ means evaluating paperwork to determine the value it adds for customers.

Accepted Answer

A)  Value added analysis; benchmarking 
B)  Benchmarking; re-engineering 
C)  Competitive product analysis; value added analysis 
D)  Statistical process control; performance quality analysis 
E)  Value added analysis; quality reliability analysis

Question 8

Nissan, Toyota, and Honda now build several different models of cars using the same basic "platform." This is an example of

Accepted Answer

A)  process layout. 
B)  soft manufacturing. 
C)  flexible manufacturing systems. 
D)  the movable factory. 
E)  quality control.

Question 9

This transformation process combines data on such items as employee absences, machine breakdowns, and inventory reports. It is the

Accepted Answer

A)  assembly process. 
B)  fabrication process. 
C)  chemical process. 
D)  transport process. 
E)  clerical process.

Question 10

When Motorola wanted to reduce the time between receipt and delivery of a customer's order for cellular phones, it studied Domino's Pizza procedures for delivery cycles. This is an example of

Accepted Answer

A)  quality/cost studies. 
B)  benchmarking. 
C)  quality reliability analysis. 
D)  performance quality analysis. 
E)  competitive product analysis.

Question 11

A consultant who came to study the production process at Honey Nuggets Inc. determined the accuracy of the upper and lower specification limits by

Accepted Answer

A)  a process capability study. 
B)  a competitive product analysis. 
C)  instituting a quality circles program. 
D)  a triangulation process. 
E)  developing a control chart.

Question 12

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Accepted Answer

The answer of Explain what is meant by the term...

Question 13

What is the relationship between business strategy and operations?

Accepted Answer

The answer of What is the relationship between business strategy...

Question 14

Who is Michael Porter? What is his view on Canada's competitiveness?

Accepted Answer

The answer of Who is Michael Porter? What is his...

Question 15

An assembly line is an example of a custom-products layout.

Accepted Answer

A) True 
 B)False

Question 16

What are two commonly used statistical process control tools?

Accepted Answer

The answer of What are two commonly used statistical process...

Question 17

The term service operations refers to

Accepted Answer

A)  production activities that yield tangible products. 
B)  production activities that yield tangible and intangible service products. 
C)  firms that make tangible products. 
D)  service activities that yield intangible products. 
E)  service activities that yield tangible products.

Question 18

When analysts at Farbex spot-check the weight of samples at several points in the production process, they are engaging in

Accepted Answer

A)  value-added analysis. 
B)  quality/cost studies. 
C)  benchmarking. 
D)  statistical process control. 
E)  getting closer to the customer.

Question 19

The amount of a product that a company can produce under normal working conditions is its

Accepted Answer

A)  capability. 
B)  scheduled capacity. 
C)  scheduled capability. 
D)  capacity. 
E)  normal capacity.

Question 20

What is benchmarking?

Accepted Answer

The answer of What is benchmarking?...

Exam 10: Operations Management, Productivity, and Quality