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The Pattersons Bought Their TV from a Store with a Thirty-Day

Question 65

Multiple Choice

The Pattersons bought their TV from a store with a thirty-day return policy, and the Stevensons bought the same TV from a different store with a policy that "All Sales Are Final!" Based on what the text reports about cognitive dissonance, which family is more likely to be satisfied with their TV?


A) the Pattersons
B) the Stevensons
C) they will be equally happy
D) the Pattersons, but only if they paid less than the Stevensons

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