Question 1

What is the active process of making meaning out of another person's spoken message?

Accepted Answer

A)  hearing
B)  acknowledging
C)  understanding
D)  listening D

Question 2

A(n) ________ device is a memory aid that helps people recall important information.

Accepted Answer

A)  memory enhancement
B)  mnemonic
C)  recall
D)  alliteration B

Question 3

Information overload can impair our ability to listen effectively.

Accepted Answer

A) True 
 B)False  True

Question 4

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

Accepted Answer

A) True 
 B)False

Question 5

Your textbook talks about a number of studies that have consistently shown that the majority of people tend to think they are very good listeners. Take a minute to evaluate your own listening skills honestly. What listening habits have you developed that make you a good listener? What could you improve on to become a better listener? Are the strengths or challenges you presented confined to a certain social or relational context (e.g., work, school, familial relationships, romantic relationships)?

Accepted Answer

The answer of Your textbook talks about a number of...

Question 6

Define critical listening and note how it is similar to, and different than, informational listening.

Accepted Answer

The answer of Define critical listening and note how it...

Question 7

Which of the following statements about the importance of listening is NOT true?

Accepted Answer

A)  Employers tend to rank listening skills as one of the most important factors in effective management.
B)  A survey of family interaction showed that listening was the most important communication skill.
C)  Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss.
D)  Listening skills are important in the workplace for promoting safety, productivity, and satisfaction.

Question 8

Which kind of listener (people-oriented, action-oriented, content-oriented, or time-oriented) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.

Accepted Answer

The answer of Which kind of listener (people-oriented, action-oriented, content-oriented,...

Question 9

According to your text, which of the following statements correctly represents the two parts of interpretation?

Accepted Answer

A)  Focus on the subjective meaning of the speaker's message; and gauge the truthfulness of his or her claim.
B)  Understand the point of view the speaker represents; and assign a mental interpretation of his or her statement based on that understanding.
C)  Pay attention to all of the speaker's verbal and nonverbal messages; and signal your interpretation back to the speaker.
D)  Interpret the speaker's message carefully; and remember your interpretation for future interactions with the speaker.

Question 10

Advertising campaigns often make exaggerated or untrue claims and hope that at least some consumers will believe them. Think of an advertisement you have seen or heard lately that makes claims that are likely exaggerated or simply untrue. Describe the advertisement and highlight the suspect claim(s). Next, using at least three of the ideas presented in the text and/or class, discuss techniques of better listening that would keep the average consumer from falling for this advertisement. Make sure to explain how the advertisement takes advantage of these techniques.

Accepted Answer

The answer of Advertising campaigns often make exaggerated or untrue...

Question 11

According to your textbook, people might interrupt for all of the following reasons EXCEPT

Accepted Answer

A)  to qualify a speaker's concerns.
B)  to take control of the conversation.
C)  to express enthusiasm for what the speaker is saying.
D)  to stop the speaker and ask for clarification.

Question 12

Listening nonjudgmentally is important for effective critical listening.

Accepted Answer

A) True 
 B)False

Question 13

How are men and women different in the information they attend to while listening?

Accepted Answer

The answer of How are men and women different in...

Question 14

After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure when exactly their boss had said to expect layoffs. That exchange reflects which of the following myths of listening?

Accepted Answer

A)  All listeners hear the same thing.
B)  Listening is natural and effortless.
C)  Hearing is the same as listening.
D)  People vividly recall information that they hear.

Question 15

Which of the following statements is true about being skeptical?

Accepted Answer

A)  It is the same as being cynical.
B)  It is about evaluating the evidence for a claim.
C)  It is about finding fault with a claim.
D)  It harms a listener's credibility.

Question 16

Imagine that you are a skills trainer for a local community center and you've been asked to give a talk to troubled couples about the importance of listening. In order to help these couples, you decide to focus your presentation on several barriers to effective listening. Pick at least three of the barriers identified in your textbook. For each, define the listening barrier, come up with an example of the behavior that is appropriate for your audience, and then suggest at least two ways that these couples can avoid the problems associated with that barrier in their relationships.

Accepted Answer

The answer of Imagine that you are a skills trainer...

Question 17

Dan is an atheist who has a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his or her belief or interest in God, Dan stops listening to that candidate. Sometimes, he'll even change his vote if a candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan?

Accepted Answer

A)  rebuttal tendency
B)  closed-mindedness
C)  attack listening
D)  information overload

Question 18

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?

Accepted Answer

A)  pseudolistening
B)  engaging
C)  supporting
D)  backchanneling

Question 19

In the HURIER model of effective listening, the "I" stands for what?

Accepted Answer

A)  internal thoughts
B)  interviewing
C)  interpreting
D)  intellect

Question 20

Rachel finished her oral exam in her Spanish class, and her teacher Señora Lopez evaluated her performance. Although Rachel did well on the exam, and most of Señora Lopez's comments were positive, Rachel focused only on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?

Accepted Answer

A)  pseudolistening
B)  content-oriented listening
C)  selective attention
D)  negative attention bias

Exam 7: Listening