Question 1

The rational change strategy is one that presents information to convince people of the need for change.

Accepted Answer

A) True 
 B)False

Question 2

In terms of number of employees, restructuring usually involves increasing the size of the firm.

Accepted Answer

A) True 
 B)False

Question 3

What is NOT one of the basic ways a divisional structure can be organized?

Accepted Answer

A)  By geographic area 
B)  By product 
C)  By customer 
D)  By process 
E)  By cost

Question 4

Holding a meeting at which conflicting parties present their views and work through their differences is part of the defusion technique of managing conflict.

Accepted Answer

A) True 
 B)False

Question 5

Changing a strategy to fit an existing culture

Accepted Answer

A)  is usually less effective than changing a firm's culture to fit a new strategy. 
B)  is usually more effective than changing a firm's culture to fit a new strategy. 
C)  is just as effective as changing a firm's culture to fit a new strategy. 
D)  is always the best option. 
E)  none of the above

Question 6

A dual bonus system based on both annual objectives and long-term objectives is becoming common.

Accepted Answer

A) True 
 B)False

Question 7

Four types of resources that can be used to achieve desired objectives are financial, physical, human, and technological.

Accepted Answer

A) True 
 B)False

Question 8

The focus of restructuring is changing the way work is actually carried out.

Accepted Answer

A) True 
 B)False

Question 9

With a divisional structure by customer, an organization can effectively cater to the requirements of clearly defined customer groups.

Accepted Answer

A) True 
 B)False

Question 10

Because activities are organized according to the way work is actually performed, a divisional structure by process is similar to the matrix structure.

Accepted Answer

A) True 
 B)False

Question 11

Why do changes in company strategy often require changes in the way an organization is structured?

Accepted Answer

A)  Structure dictates how goals and objectives will be established. 
B)  Structure dictates how resources will be allocated. 
C)  Structure should be designed to facilitate the strategic pursuit of a firm. 
D)  All of the above 
E)  None of the above

Question 12

Production processes typically constitute less than 50 percent of a firm's total assets.

Accepted Answer

A) True 
 B)False

Question 13

Which term is primarily concerned with shareholder well-being rather than employee well-being?

Accepted Answer

A)  Benchmarking 
B)  Reengineering 
C)  Product redesign 
D)  Process management 
E)  Restructuring

Question 14

Organizational change today should be viewed as a project or event rather than as a continuous project.

Accepted Answer

A) True 
 B)False

Question 15

Restructuring is also referred to as

Accepted Answer

A)  reengineering. 
B)  delayering. 
C)  diversifying. 
D)  upsizing. 
E)  integrating.

Question 16

Medium-sized firms tend to be divisionally structured, whereas large firms tend to use an SBU (strategic business unit) or matrix structure.

Accepted Answer

A) True 
 B)False

Question 17

Approximately how many people in the United States are now part of two-career families?

Accepted Answer

A)  2 million 
B)  8 million 
C)  21 million 
D)  60 million 
E)  85 million

Question 18

Well-run organizations are able to completely avoid conflict.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is in keeping with the current view of organizational change?

Accepted Answer

A)  Organizational change is a project. 
B)  Organizational change is a continuous process. 
C)  Organizational change is an event. 
D)  Organizational change involves unfreezing behavior, changing the behavior, and then refreezing the new behavior. 
E)  All of the above

Question 20

Horizontal consistency is more important than vertical consistency in developing annual objectives.

Accepted Answer

A) True 
 B)False

Exam 7: Implementing Strategies: Management and Operations Issues

The rational change strategy is one that presents information to convince people of the need for change.

In terms of number of employees, restructuring usually involves increasing the size of the firm.

What is NOT one of the basic ways a divisional structure can be organized?

Holding a meeting at which conflicting parties present their views and work through their differences is part of the defusion technique of managing conflict.

Changing a strategy to fit an existing culture

A dual bonus system based on both annual objectives and long-term objectives is becoming common.

Four types of resources that can be used to achieve desired objectives are financial, physical, human, and technological.

The focus of restructuring is changing the way work is actually carried out.

With a divisional structure by customer, an organization can effectively cater to the requirements of clearly defined customer groups.

Because activities are organized according to the way work is actually performed, a divisional structure by process is similar to the matrix structure.

Why do changes in company strategy often require changes in the way an organization is structured?

Production processes typically constitute less than 50 percent of a firm's total assets.

Which term is primarily concerned with shareholder well-being rather than employee well-being?

Organizational change today should be viewed as a project or event rather than as a continuous project.

Restructuring is also referred to as

Medium-sized firms tend to be divisionally structured, whereas large firms tend to use an SBU (strategic business unit) or matrix structure.

Approximately how many people in the United States are now part of two-career families?

Well-run organizations are able to completely avoid conflict.

Which of the following is in keeping with the current view of organizational change?

Horizontal consistency is more important than vertical consistency in developing annual objectives.