Question 1

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Accepted Answer

A)  Enterprise resource planning 
B)  Customer relationship management 
C)  Enterprise application integration 
D)  Business process reengineering

Question 2

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Accepted Answer

The answer of Define workgroup processes, enterprise processes, and inter-enterprise...

Question 3

Tony requests for a credit approval of $25,000 and instead gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Accepted Answer

A)  data duplication 
B)  isolated decisions 
C)  limited information 
D)  disjointed processes

Question 4

A stored procedure is a ________.

Accepted Answer

A)  program stored in a database that keeps the database consistent when certain conditions arise 
B)  history of actions executed by a database management system 
C)  computer program stored in a database that is used to enforce business rules 
D)  data structure that improves the speed of data-retrieval operations in a database

Question 5

An ERP solution does not include ________.

Accepted Answer

A)  a database design 
B)  a company's operational data 
C)  initial configuration data 
D)  stored procedures

Question 6

An ERP solution consists of application programs, databases, and business process procedures but does not include training and consulting.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following workgroup processes is related to manufacturing?

Accepted Answer

A)  order entry and tracking 
B)  finished goods inventory management 
C)  product and brand management 
D)  planning and scheduling

Question 8

Which of the following workgroup processes is related to operations?

Accepted Answer

A)  account updating and tracking 
B)  sales forecasting 
C)  finished goods inventory management 
D)  treasury and account management

Question 9

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Accepted Answer

A)  marketing 
B)  customer acquisition 
C)  relationship management 
D)  loss/churn

Question 10

Structured processes are adaptive processes that change structure rapidly and readily.

Accepted Answer

A) True 
 B)False

Question 11

Process efficiency is a measure of the ratio of process outputs to inputs.

Accepted Answer

A) True 
 B)False

Question 12

Both structured processes and dynamic processes are formally defined processes.

Accepted Answer

A) True 
 B)False

Question 13

Describe the two categories of ERP training.

Accepted Answer

The answer of Describe the two categories of ERP training....

Question 14

________ is an example of an inter-enterprise information system.

Accepted Answer

A)  CRM 
B)  PRIDE 
C)  ERP 
D)  EAI

Question 15

Gap identification is a major task when implementing enterprise systems.

Accepted Answer

A) True 
 B)False

Question 16

Transitioning to a new enterprise system requires careful planning and substantial training.

Accepted Answer

A) True 
 B)False

Question 17

Enterprise application integration is a ________.

Accepted Answer

A)  suite of software applications that consolidates existing systems by providing layers of software that connect applications together 
B)  strategy that uses business process management to radically enhance the customer service experience from any customer base 
C)  suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform 
D)  suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service

Question 18

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

Accepted Answer

A)  virtualization 
B)  encapsulation 
C)  gap identification 
D)  data duplication

Question 19

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

Accepted Answer

A)  develop committees and steering groups 
B)  reinforce employees' sense of self-efficacy 
C)  establish clear and absolute contractual guidelines 
D)  communicate the need for change to the employees

Question 20

What is the fundamental problem of information silos? How can this problem be remedied?

Accepted Answer

The answer of What is the fundamental problem of information...

Exam 7: Organizations and Information Systems

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Define workgroup processes, enterprise processes, and inter-enterprise processes.

Tony requests for a credit approval of $25,000 and instead gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

A stored procedure is a ________.

An ERP solution does not include ________.

An ERP solution consists of application programs, databases, and business process procedures but does not include training and consulting.

Which of the following workgroup processes is related to manufacturing?

Which of the following workgroup processes is related to operations?

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Structured processes are adaptive processes that change structure rapidly and readily.

Process efficiency is a measure of the ratio of process outputs to inputs.

Both structured processes and dynamic processes are formally defined processes.

Describe the two categories of ERP training.

________ is an example of an inter-enterprise information system.

Gap identification is a major task when implementing enterprise systems.

Transitioning to a new enterprise system requires careful planning and substantial training.

Enterprise application integration is a ________.

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

What is the fundamental problem of information silos? How can this problem be remedied?