Question 1

IT has significantly improved a manager's ability to monitor individual and team performance.

Accepted Answer

A) True 
 B)False

Question 2

Making the complex simple is one of the elements of effective persuasion.

Accepted Answer

A) True 
 B)False

Question 3

Most communication problems are directly attributed to noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 4

________ consists of all the patterns, networks, and systems of communication within an organization.

Accepted Answer

A)  The grapevine 
B)  Interpersonal communication 
C)  Organizational communication 
D)  Formal communication

Question 5

Although constant accessibility and the erasure of geographic constraints have been made possible by IT, it is important for managers to consider the content of the message when selecting the method of communication.

Accepted Answer

A) True 
 B)False

Question 6

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping. Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day. Which one of the following best explains what went wrong with the communication?

Accepted Answer

A)  Laura used a wrong channel of communication. 
B)  There was too much noise in the room when Betty read the message. 
C)  Betty decoded the message incorrectly. 
D)  The complexity capacity of text messaging is poor.

Question 7

Good communication requires agreement with the message.

Accepted Answer

A) True 
 B)False

Question 8

If a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place.

Accepted Answer

A) True 
 B)False

Question 9

Her co-workers don't share personal tidbits with Norma, and she wonders why. Which one of the following could explain this phenomenon?

Accepted Answer

A)  Norma often snacks while working at her desk. 
B)  Norma wears long skirts, long sleeves, and has her hair tied up in a bun. 
C)  Norma generally stands with her arms crossed when in a conversation with anyone. 
D)  Norma has an unusual laugh.

Question 10

In the all-channel network, communication flows ________.

Accepted Answer

A)  downward from a strong leader to his subordinates in the work group 
B)  in a parallel fashion until all of the members of a work group have been informed 
C)  freely among all members of a formal work team 
D)  through the grapevine

Question 11

Describe and explain the different directions of communication flow within an organization.

Accepted Answer

The answer of Describe and explain the different directions of...

Question 12

Downward communication is communication that flows from a manager to employees.

Accepted Answer

A) True 
 B)False

Question 13

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this?

Accepted Answer

A)  diagonal 
B)  formal 
C)  lateral 
D)  downward

Question 14

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Accepted Answer

A)  wheel 
B)  all-channel 
C)  chain 
D)  circular

Question 15

Communication that takes place among employees on the same organizational level is called lateral communication.

Accepted Answer

A) True 
 B)False

Question 16

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

Accepted Answer

A)  extranet 
B)  LAN 
C)  intranet 
D)  Wi-Fi hot spot

Question 17

Informal communication is organizational communication not defined by the organization's structural hierarchy.

Accepted Answer

A) True 
 B)False

Question 18

A current and continuing concern of electronic communication is the possibility of being hacked.

Accepted Answer

A) True 
 B)False

Question 19

Once MediFax grew and became more mechanistic, management insisted that information flow vertically along the lines of authority. This is most representative of the ________ communications network.

Accepted Answer

A)  wheel 
B)  chain 
C)  all-channel 
D)  circular

Question 20

In an effort to improve communication within the accounting department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department. Which one of the following methods of communication is he encouraging?

Accepted Answer

A)  upward 
B)  diagonal 
C)  downward 
D)  lateral

Exam 14: Interpersonal and Organizational Communication

IT has significantly improved a manager's ability to monitor individual and team performance.

Making the complex simple is one of the elements of effective persuasion.

Most communication problems are directly attributed to noise in the communication process.

________ consists of all the patterns, networks, and systems of communication within an organization.

Although constant accessibility and the erasure of geographic constraints have been made possible by IT, it is important for managers to consider the content of the message when selecting the method of communication.

Good communication requires agreement with the message.

If a manager clearly and articulately verbalizes instructions to a subordinate, communication has taken place.

Her co-workers don't share personal tidbits with Norma, and she wonders why. Which one of the following could explain this phenomenon?

In the all-channel network, communication flows ________.

Describe and explain the different directions of communication flow within an organization.

Downward communication is communication that flows from a manager to employees.

Many production employees began to talk among themselves about whether they wanted to transfer to a new production facility in a neighboring town. What type of communication is this?

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Communication that takes place among employees on the same organizational level is called lateral communication.

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

Informal communication is organizational communication not defined by the organization's structural hierarchy.

A current and continuing concern of electronic communication is the possibility of being hacked.

Once MediFax grew and became more mechanistic, management insisted that information flow vertically along the lines of authority. This is most representative of the ________ communications network.