Question 1

You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.

Accepted Answer

A) True 
 B)False

Question 2

You work as a sales associate for a supplier of office equipment. You have just finished visiting one client and are in your car preparing to travel to your next appointment. Before you start driving, you realize that you don't have the client's address in your BlackBerry. You decide to contact Jim, your supervisor, who is at the office and can find the address quickly. Which of the following would likely be the best way to contact Jim?

Accepted Answer

A) Create an e-mail. 
B) Create a text message. 
C) Create a podcast. 
D) Create a wiki.

Question 3

When you send an e-mail, you don't need to worry because today's computers will correct any errors you make when entering the recipient's address.

Accepted Answer

A) True 
 B)False

Question 4

Which one of the following techniques is an example of graphic highlighting?

Accepted Answer

A) using templates 
B) writing directly 
C) using headings 
D) specifying an end-date

Question 5

Your text recommends limiting the length of an e-mail message to a certain number of screens. How many?

Accepted Answer

A) one 
B) two 
C) three 
D) four

Question 6

Every message you send displays your writing skills, including those using newer communication channels.

Accepted Answer

A) True 
 B)False

Question 7

E-mail is usually reserved for sending internal messages because it is so informal.

Accepted Answer

A) True 
 B)False

Question 8

To be most helpful, the subject line of an e-mail message should be a short, complete sentence.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following sentences would be the most effective closing in a request memo?

Accepted Answer

A) I would appreciate receiving your response to this request as soon as possible. 
B) Thank you in advance for your cooperation in sending a technician to install these computers by August 31. 
C) If you want us to be able to serve our students effectively, I trust that you will send a technician by August 31. 
D) Because the computers need to be installed before the first day of classes, please send a technician by August 31.

Question 10

Which of the following types of messages would it be appropriate to send by e-mail?

Accepted Answer

A) a layoff notice 
B) an announcement of a change in a meeting date 
C) a quarterly performance appraisal of an employee 
D) an announcement of a major benefit change that will reduce employee benefits

Question 11

When listing items in order of importance, a __________ list should be used.

Accepted Answer

The answer of When listing items in order of importance,...

Question 12

When items in a numbered or bulleted list are parallel, they are balanced grammatically.

Accepted Answer

A) True 
 B)False

Question 13

Which one of the following steps would be included in the prewriting phase of the writing process?

Accepted Answer

A) revising for clarity 
B) planning for feedback 
C) proofreading for accuracy 
D) determining why you are writing

Question 14

A _________ is a digital media file that is distributed over the internet and downloaded on portable media players and personal computers.

Accepted Answer

The answer of A _________ is a digital media file...

Question 15

The major difference between text-messaging and instant messaging is that instant messaging takes place in real time.

Accepted Answer

A) True 
 B)False

Question 16

In the ______________ phase of the writing process, the writer decides whether the memo or e-mail message even needs to be written.

Accepted Answer

The answer of In the ______________ phase of the writing...

Question 17

Memos that make requests are usually most effective when they use the _________ approach.

Accepted Answer

The answer of Memos that make requests are usually most...

Question 18

Which of the following sentences correctly introduces a list?

Accepted Answer

A) Follow these steps to submit your expense claim for payment: 
B) Follow these steps to submit your expense claim for payment. 
C) Follow these steps to submit your expense claim for payment, 
D) Follow these steps to submit your expense claim for payment;

Question 19

Routine e-mails and memos may travel to secondary audiences.

Accepted Answer

A) True 
 B)False

Question 20

Including a _________ in the subject line of a message makes it "talk" -that is, makes it stronger and more active.

Accepted Answer

The answer of Including a _________ in the subject line...

Exam 4: E-Mails, Instant Messages, Memos

You need to send a customer a formal quotation that includes prices and other details about an order. The quotation must include an original signature. A business letter would be the best channel to use for this message.

When you send an e-mail, you don't need to worry because today's computers will correct any errors you make when entering the recipient's address.

Which one of the following techniques is an example of graphic highlighting?

Your text recommends limiting the length of an e-mail message to a certain number of screens. How many?

Every message you send displays your writing skills, including those using newer communication channels.

E-mail is usually reserved for sending internal messages because it is so informal.

To be most helpful, the subject line of an e-mail message should be a short, complete sentence.

Which of the following sentences would be the most effective closing in a request memo?

Which of the following types of messages would it be appropriate to send by e-mail?

When listing items in order of importance, a __________ list should be used.

When items in a numbered or bulleted list are parallel, they are balanced grammatically.

Which one of the following steps would be included in the prewriting phase of the writing process?

A _________ is a digital media file that is distributed over the internet and downloaded on portable media players and personal computers.

The major difference between text-messaging and instant messaging is that instant messaging takes place in real time.

In the ______________ phase of the writing process, the writer decides whether the memo or e-mail message even needs to be written.

Memos that make requests are usually most effective when they use the _________ approach.

Which of the following sentences correctly introduces a list?

Routine e-mails and memos may travel to secondary audiences.

Including a _________ in the subject line of a message makes it "talk" -that is, makes it stronger and more active.