Multiple Choice
The opening of a direct claim letter should
A) explain the problem in detail and justify your request.
B) use an angry tone to show the reader that you are serious.
C) open with a clear statement of the problem or with the action you want the receiver to take.
D) remain vague to allow the reader to decide on a remedy for the problem.
Correct Answer:
Verified
Correct Answer:
Verified
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