Multiple Choice
Select the most accurate statement.
A) An employee's words, decisions, and opinions are assumed to represent those of the organization.
B) If you want to communicate your personal feelings or opinions, use company letterhead to give yourself more credibility.
C) To be actionable (likely to result in a lawsuit) , abusive language can be true or false, as long as it is damaging.
D) In a situation that could be legally dangerous, try to volunteer as much information as possible to show that you are being completely honest.
Correct Answer:

Verified
Correct Answer:
Verified
Q13: Because we value loyal customers like you,we
Q20: Business communicators should use the _ organizational
Q21: Michelle must write a bad-news message to
Q87: Priscilla must turn down a request for
Q103: To avoid charges of discrimination or wrongful
Q106: You should never apologize in a negative-news
Q109: The _ of a negative-news message should
Q111: When writing a letter to a customer
Q113: Bad things that require the delivery of
Q114: Which of the following is not one