Question 1

Which of the following is NOT listed as a suggestion for completing the front matter?

Accepted Answer

A)  Title page
B)  List of figures and tables
C)  Foreword
D)  Executive summary D

Question 2

General standards that determine what appropriate and inappropriate behavior in an organization is known as .

Accepted Answer

A)  rules
B)  procedures
C)  norms
D)  binding documents C

Question 3

A general rule for handling bad news is to deliver it directly.

Accepted Answer

A) True 
 B)False  False

Question 4

When you need to receive immediate feedback from your team members,which form of media is most appropriate?

Accepted Answer

A)  Lean media
B)  Rich media
C)  Moderate media
D)  Cyber media

Question 5

During his presentation,Carl said,"You all know me as your local policeman,but did you know that it was my childhood dream to become a mailman?" According to your textbook,what is wrong with Carl's statement?

Accepted Answer

A)  Carl should have used a parallel verbal message.
B)  Carl should have used non-generic "Man" verbal messages.
C)  Carl should have used non-generic "He" verbal messages.
D)  Carl should have established goodwill.

Question 6

When writing for business,it is important to consider clarity rather than style.

Accepted Answer

A) True 
 B)False

Question 7

If your message is complex,then lean forms of media are most appropriate.

Accepted Answer

A) True 
 B)False

Question 8

You can use the same kind of tone for most business messages.

Accepted Answer

A) True 
 B)False

Question 9

List and briefly describe each of the components of a formal report.

Accepted Answer

The answer of List and briefly describe each of the...

Question 10

The use of "he" automatically includes both men and women.

Accepted Answer

A) True 
 B)False

Question 11

Define and differentiate between progress reports and activity reports.

Accepted Answer

The answer of Define and differentiate between progress reports and...

Question 12

Explain how to deliver correspondence which contains bad news.

Accepted Answer

The answer of Explain how to deliver correspondence which contains...

Question 13

During his meeting,Victor first discussed the overall goals of the upcoming project.Then,he continued on to the specific strategies that were going to be utilized to complete the project.Which organization option did Victor choose?

Accepted Answer

A)  Priority
B)  Chronological
C)  Problem-solution
D)  General-to-specific

Question 14

List and briefly describe the four guidelines to helping you decide how to use media richness.

Accepted Answer

The answer of List and briefly describe the four guidelines...

Question 15

In an email sent to his entire team,Daniel wrote,"Per last meeting,results document attached. Review and revise by July 5ᵗʰ meeting.Meeting invite to come.Forward to supervisor." According to your textbook,which suggestion for writing in a concise manner did Daniel violate?

Accepted Answer

A)  Avoid redundancy
B)  Do not overuse intensifiers
C)  Avoid telegraphic style
D)  Use subordination

Question 16

Which of the following is NOT a recommendation when delivering bad news?

Accepted Answer

A)  Offer the bad news by simply stating it; there is no need for a long explanation.
B)  Close with a goodwill message.
C)  Provide a buffer.
D)  Deliver the bad news indirectly.

Question 17

The specificity of a message and the ease to which the reader can comprehend the message is referred to as writing .

Accepted Answer

A)  style
B)  clarity
C)  tone
D)  coherence

Question 18

Ron uses a general to specific organization when he describes the overall business goal and then goes into the individual steps to achieve it.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of memos?

Accepted Answer

A)  The material contained within the memo should be sensitive.
B)  They are most effective when sent to a small to moderate amount of people.
C)  They should not follow the norms of the company.
D)  They always require a standard signature.

Question 20

A document that is legal in nature and gives promises that must be delivered is known as a .

Accepted Answer

A)  binding document
B)  sales proposal
C)  formal documentpromissory document

Exam 14: Writing for Business

Which of the following is NOT listed as a suggestion for completing the front matter?

General standards that determine what appropriate and inappropriate behavior in an organization is known as .

A general rule for handling bad news is to deliver it directly.

When you need to receive immediate feedback from your team members,which form of media is most appropriate?

During his presentation,Carl said,"You all know me as your local policeman,but did you know that it was my childhood dream to become a mailman?" According to your textbook,what is wrong with Carl's statement?

When writing for business,it is important to consider clarity rather than style.

If your message is complex,then lean forms of media are most appropriate.

You can use the same kind of tone for most business messages.

List and briefly describe each of the components of a formal report.

The use of "he" automatically includes both men and women.

Define and differentiate between progress reports and activity reports.

Explain how to deliver correspondence which contains bad news.

During his meeting,Victor first discussed the overall goals of the upcoming project.Then,he continued on to the specific strategies that were going to be utilized to complete the project.Which organization option did Victor choose?

List and briefly describe the four guidelines to helping you decide how to use media richness.

In an email sent to his entire team,Daniel wrote,"Per last meeting,results document attached. Review and revise by July 5ᵗʰ meeting.Meeting invite to come.Forward to supervisor." According to your textbook,which suggestion for writing in a concise manner did Daniel violate?

Which of the following is NOT a recommendation when delivering bad news?

The specificity of a message and the ease to which the reader can comprehend the message is referred to as writing .

Ron uses a general to specific organization when he describes the overall business goal and then goes into the individual steps to achieve it.

Which of the following is true of memos?

A document that is legal in nature and gives promises that must be delivered is known as a .