'Mirroring Capability' Is Where

Multiple Choice

'Mirroring capability' is where:

A) companies focus on linear relationships within the value chain.
B) businesses coordinate, measure and control business processes.
C) companies use the flow of information in their virtual value chain to create new customer relationships.
D) the notion that the next person in the value chain is also your customer is emphasised.
E) physical steps in the value chain are substituted with virtual ones to create a parallel value chain.