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When Tires on New Ford Vehicles Were Blowing Out Prematurely

Question 17

Multiple Choice

When tires on new Ford vehicles were blowing out prematurely, Ford CEO Jacques Nasser blamed Bridgestone/Firestone for the problem. Bridgestone, in turn, blamed drivers for the problem stating the tires were not inflated sufficiently. Bridgestone/Firestone used which method?


A) Expression of innocence
B) Excuses
C) Apology
D) Justifications

Correct Answer:

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