Question 1

Chart forms labeled with the patient's personal information but without medical information must be:

Accepted Answer

A) given to the nurse manager for his her attention. 
B) immediately sent to the medical records department. 
C) shredded. 
D) relabeled with another patient's information so as not to waste the budget of the floor.

Question 2

Hospitals can now account for equipment,patients,personnel,and processes throughout the facility,as well as understand resource status,usage,and availability with the use of:

Accepted Answer

A) robots. 
B) global positioning system (GPS)tracking systems. 
C) radar tracking systems. 
D) remote controls.

Question 3

A doctor's office uses voice mail at certain times.When you are calling in abnormal laboratory results,which of these guidelines should you follow when leaving a voice-mail message?

Accepted Answer

A) Listen carefully to be certain that the correct phone number has been reached prior to leaving critical patient information. 
B) It is not necessary to leave a return phone number;the doctor knows where the patient is. 
C) If the doctor has good voice-mail equipment,it is not important to speak slowly and distinctly. 
D) When giving abnormal laboratory values,do not waste time repeating the information.The office can use the answering machine's "repeat" button.

Question 4

Telephone etiquette is an important feature of the hospital unit.What should you do to communicate the professionalism and caring attitude of the nursing unit?

Accepted Answer

A) Do not worry about promptly answering the phone;the caller will think everyone is taking care of patients and will get a better impression of the unit. 
B) Do not spend time identifying yourself;the caller probably is not calling to talk with any one individual. 
C) When you do not know the answer,tell the caller that someone who can assist him or her will be located. 
D) Do not place the caller on hold;set the phone on the desk.It doesn't matter if the caller can hear the business around the nurses' station.

Question 5

Biometrics used in hospitalized patients may include:

Accepted Answer

A) iris scans. 
B) full body scans. 
C) foot prints. 
D) teeth x-rays.

Question 6

Wireless technologies and mass communication systems are becoming part of hospital disaster preparedness plans.Events that may require this plan being initiated include:

Accepted Answer

A) a multiple-injury car accident. 
B) a patient in code arrest. 
C) a nursing unit potluck. 
D) a patient diagnosed with tuberculosis (T
B) .

Question 7

When the computer is not working because of malfunction or system upgrades,the HUC may order tests and procedures by:

Accepted Answer

A) completing downtime requisitions. 
B) calling appropriate departments to notify them of the orders. 
C) calling the nurse manager to ask what to do. 
D) sending a messenger to the appropriate department.

Question 8

Before you place a call to a physician,an important thing to do is:

Accepted Answer

A) have a cup of coffee,because oftentimes holds are lengthy. 
B) have everything that may be needed during the call,such as the patient's chart,the correct phone number,and main points to discuss. 
C) make sure it is not close to a lunch break,so if the call takes longer than expected,it does not interfere. 
D) time the call so the call-back will come when there are only nurses on the unit,so the person who is answering can take orders if necessary.

Question 9

The HUC is normally in charge of maintaining the nursing unit bulletin board.Which of the following is true regarding guidelines followed to properly maintain the bulletin board?

Accepted Answer

A) Post nursing policies and staff development classes. 
B) The date does not have to be noted on any item that was posted. 
C) Discard all items removed,even items with initials of those who have read them. 
D) The bulletin board also may be used by nursing personnel to post invitations to showers,parties,etc.

Question 10

When paper charts are used,the HUC is likely to use the computer on the hospital nursing unit most frequently for:

Accepted Answer

A) ordering diagnostic tests. 
B) researching patient location. 
C) sending and receiving e-mail. 
D) reading and interpreting Kardex form information.

Question 11

Which of the following is TRUE of the hold button?

Accepted Answer

A) When a caller is placed on hold,it is not possible to answer calls from other extensions. 
B) Patient confidentiality is breached when a call is placed on hold. 
C) One should return to the caller every 2 or 3 minutes to update the continuing hold. 
D) If a call requires a lengthy hold,the caller should be asked whether he or she would like to remain on hold or would prefer to leave a return call number.

Question 12

Hospital robots support nursing staff and are used to dispense medication,make deliveries,and visit patients.The RobotCart transports materials like food,x-ray films,and linens throughout the hospital and travels a set path and prevents collisions by:

Accepted Answer

A) the use of a remote control operated by the sending personnel. 
B) designated personnel accompanying the RobotCart. 
C) using a loud horn. 
D) using sonar.

Exam 4: Communication Devices and Their Uses