Three Managers Work at the Pabco Company

Multiple Choice

Three managers work at the Pabco Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations.

Zach has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction.

Susan has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department.
-Zach was using which type of Herzberg factors to increase productivity levels?

A) motivators
B) hygiene
C) social
D) esteem