Which of These Statements About Job Satisfaction and Customer Satisfaction

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

A) Employees with higher job satisfaction tend to give poorer customer service.
B) Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
C) Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.
D) Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
E) Satisfied employees have a more positive mood, which communicates friendliness to customers.