Which of These Statements About Sending Your Message to Other

Multiple Choice

Which of these statements about sending your message to other people is FALSE?

A) Empathize with the listener when forming your message.
B) Focus the message content on the problem or issue, not on the person.
C) Avoid presenting the message when the listener is easily distracted by other matters.
D) Avoid repeating the information or creating any other redundancy in the message.
E) Be descriptive rather than evaluative; that is, don't make the listener defensive.