Multiple Choice
A well written response to a request for information or action will do what for the writer?
A) Positively influence the reader's perception of the writer and the organization
B) Negatively influence the reader's perception of the writer and the organization
C) Allow the writer to explain the benefits of working with their firm
D) Encourage customer satisfaction
E) Reinforce the organizations commitment to excellence
Correct Answer:

Verified
Correct Answer:
Verified
Q2: Details in a routine message should be
Q3: Which of the following would be the
Q4: Discuss how to develop the body of
Q5: How should multiple requests or questions in
Q6: Unusual or complex requests should be broken
Q7: Discuss guidelines for writing letters of condolence
Q8: Explain how to develop a strong close
Q9: Messages written to foster positive relationships with
Q10: When making claims or requesting adjustments,what should
Q11: Telling the audience about relevant deadlines and