What Should Be Done When Granting Claims and Requests for Adjustment

Multiple Choice

What should be done when granting claims and requests for adjustment when your company is at fault?

A) You should specifically assign blame to someone else in the organization.
B) You should take steps to repair the relationship.
C) You should start with the assumption that the information the customer provided is incorrect.
D) You should imply that the customer is at fault but you are willing to help anyway.
E) You should avoid taking or assigning personal responsibility for setting matters straight.