Which of the Following Is True of Including an Apology

Multiple Choice

Which of the following is true of including an apology in a message?

A) Apologizing is the same as admitting mistake.
B) Apologizing could have significant legal consequences.
C) Apologizing allows the writer to express sympathy without accepting blame.
D) Apologies should always be made when expressing negative news.
E) Apologies should only be used when a long-term business relationship needs to be salvaged.