Multiple Choice
When developing bad news messages about transactions,what do many firms include in an attempt to repair the relationship?
A) An element of apology
B) An explanation of what the customer should now expect
C) An explanation of what is being done to resolve the situations
D) An offer of a discount on future orders
E) An explanation of what type of performance can be expected in the future
Correct Answer:
Verified
Correct Answer:
Verified
Q90: What should immediately follow the reasons for
Q91: When refusing an applicant's direct request for
Q92: One-on-one conversations are viewed as more sensitive
Q93: Delaying the delivery of the bad news
Q94: What should be done before responding to
Q95: When ending a message using the indirect
Q96: The best way to increase credibility and
Q97: By giving affected groups as much time
Q99: Using a statement in the buffer such
Q100: Because rumors and criticism can spread around