When Refusing a Claim or Request for Adjustment,what Should Be

Multiple Choice

When refusing a claim or request for adjustment,what should be the goal of the indirect format message?

A) Explaining to the audience how to prevent similar issues in the future
B) To avoid accepting responsibility while not blaming the customer
C) To start a dialog with the customer on potential solutions
D) To demonstrate why you cannot comply
E) To minimize the potential for legal action by the reader