When You Need to Refuse a Routine Request That You

Multiple Choice

When you need to refuse a routine request that you accepted in the past,what should be the focus of the message?

A) Maintaining the working relationship
B) Softening the bad news by indicating the issue is still under consideration
C) Limiting alternatives so as not to mislead the audience
D) Implying that other assistance might be available, even if it isn't
E) Implying that other information might be available, even if it isn't