When Closing a Persuasive Message for a Claim or Adjustment,what

Multiple Choice

When closing a persuasive message for a claim or adjustment,what should be included in the message?

A) How a successful resolution will repair or maintain a mutually beneficial working relationship
B) Contact information, including time when to best reach you
C) An idea of the potential consequences of not coming to a mutually beneficial solution
D) A specific statement of how you would like to see the issue resolved
E) A complete and specific review of the facts