Ben Needs to Send an Email to His Superior Describing

Multiple Choice

Ben needs to send an email to his superior describing the progress of a project.Which of the following styles should Ben use to communicate in a businesslike tone?

A) use a laid-back, informal tone to reflect friendliness
B) share personal details to create rapport
C) use acronyms to communicate quickly and efficiently
D) use humor to create a receptive state of mind
E) use plain language to make messages simpler