Zack's Dishwasher Has Broken Down Several Times Since He Bought

Multiple Choice

Zack's dishwasher has broken down several times since he bought it six months ago.Zack writes a letter to the company's customer care center,explaining his problem and requesting that he receive a replacement for the defective product.This is an example of a routine message ________.

A) asking for information
B) requesting recommendations
C) asking for a decision
D) requesting adjustment
E) requesting action