When Granting Claims and Requests for Adjustment When Your Company

Multiple Choice

When granting claims and requests for adjustment when your company is at fault,you should NOT ________.

A) take or assign personal responsibility for setting matters straight
B) go into the details of how you plan to resolve the situation
C) start from the assumption that the information the customer provided is correct
D) openly sympathize with the customer's situation
E) imply that the customer is at fault