Multiple Choice
Which of the following is true about sending goodwill messages?
A) A personal tone is inappropriate when sending congratulations even if you are already friendly with the reader.
B) A handwritten note of appreciation is inappropriate in today's electronic media environment.
C) Send congratulations for personal events only if you know the reader well.
D) In a letter of appreciation, do not specifically mention the person or persons you want to praise, as that can demoralize the others.
E) These messages need not have a direct business purpose.
Correct Answer:
Verified
Correct Answer:
Verified
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