Multiple Choice
The direct approach to organize negative news messages should be used when ________.
A) the blow of the negative news is to be softened
B) the reader has an emotional investment in the situation
C) the situation is routine or minor
D) a need to maintain a close working relationship with the reader arises
E) the news is expected to come as a shock to the reader
Correct Answer:
Verified
Correct Answer:
Verified
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