Multiple Choice
The direct approach to organize negative news messages should be used when ________.
A) the reader has ignored repeated messages
B) the reader has an emotional investment in the situation
C) the blow of the negative news is to be softened
D) a close working relationship with the reader is to be maintained
E) the bad news will come as a shock to the reader
Correct Answer:
Verified
Correct Answer:
Verified
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