Question 1

In the "Free Silva" case, Edelman used defensive strategy toward Iranian leadership to secure the release of activist Silva Harotonian.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following factors is NOT associated with strategic conflict management?

Accepted Answer

A)  limited resources 
B)  different values 
C)  advocacy 
D)  spin 
E)  competition

Question 3

Ingratiation is crisis communication strategy whereby the organization acts to appease the public involved.

Accepted Answer

A) True 
 B)False

Question 4

What is the most accommodative response in an image restoration strategy?

Accepted Answer

A)  shift the blame 
B)  attack the accuser 
C)  profuse apology 
D)  denial 
E)  justification

Question 5

In the reactive phase of conflict management, an organization should employ strategies either to bolster or repair its reputation in the eyes of key publics.

Accepted Answer

A) True 
 B)False

Question 6

In certain situations, the best crisis communication response strategy is profuse apology.

Accepted Answer

A) True 
 B)False

Question 7

Regarding business crises, it is safe to say that:

Accepted Answer

A)  the great majority are expected. 
B)  the great majority are unexpected. 
C)  most are "smoldering" crises. 
D)  with a plan, the business can deal with nearly any crisis. 
E)  Both A and C.

Question 8

What is the first phase of the conflict management lifecycle?

Accepted Answer

A)  strategic 
B)  proactive 
C)  recovery 
D)  reactive 
E)  tactical

Question 9

What is the basic principle of the contingency theory of conflict management in public relations?

Accepted Answer

A)  A number of factors influence public relations practice. 
B)  The same public relations solution will work every time. 
C)  Public relations practitioners should be concerned only with the welfare of their clients. 
D)  Public relations is always symmetrical. 
E)  Conflicts are always solved through effective communication.

Question 10

The dismay and confusion following the Penn State sex abuse scandal resulted from:

Accepted Answer

A)  the lack of a crisis communication plan. 
B)  failure to employ proactive conflict management steps. 
C)  a longstanding love for Joe Paterno. 
D)  inaction on the part of the PSU Board of Trustees. 
E)  A and B only.

Question 11

Managed correctly, the proactive phase of the conflict management life cycle can

Accepted Answer

A)  replace the proactive phase. 
B)  build favorable management attitudes. 
C)  become a strategy all its own. 
D)  work as its own two-way communication channel. 
E)  prevent a conflict from arising.

Question 12

The life cycle of conflict depicts the four phases in conflict management experienced by public relations professionals.The cycle also includes few of the numerous public relations strategies that professionals employ to deal with conflict.Explain the four phases of the conflict management cycle.Cite examples for each phase.

Accepted Answer

The answer of The life cycle of conflict depicts the...

Exam 8: Managing Competition and Conflict

In the "Free Silva" case, Edelman used defensive strategy toward Iranian leadership to secure the release of activist Silva Harotonian.

Which of the following factors is NOT associated with strategic conflict management?

Ingratiation is crisis communication strategy whereby the organization acts to appease the public involved.

What is the most accommodative response in an image restoration strategy?

In the reactive phase of conflict management, an organization should employ strategies either to bolster or repair its reputation in the eyes of key publics.

In certain situations, the best crisis communication response strategy is profuse apology.

Regarding business crises, it is safe to say that:

What is the first phase of the conflict management lifecycle?

What is the basic principle of the contingency theory of conflict management in public relations?

The dismay and confusion following the Penn State sex abuse scandal resulted from:

Managed correctly, the proactive phase of the conflict management life cycle can