Question 1

Improving performance is the primary focus of mentoring.

Accepted Answer

A) True 
 B)False

Question 2

A key element of success in online higher education is ________.

Accepted Answer

A)  a high score on the Graduate Record Exam 
B)  government scholarships 
C)  a brand new computer 
D)  discipline

Question 3

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.

Accepted Answer

A)  training 
B)  development 
C)  morale improvement 
D)  behavioral development

Question 4

In a brief essay, contrast the goals of training and development with those of organization development.

Accepted Answer

The answer of In a brief essay, contrast the goals...

Question 5

Showing a worker how to operate a lathe or a supervisor how to schedule daily production are examples of development.

Accepted Answer

A) True 
 B)False

Question 6

When the vestibule delivery system is used, where does it typically take place?

Accepted Answer

A)  at a video media center 
B)  on the manufacturing line 
C)  outside of the production area 
D)  at a university science laboratory

Question 7

When they are considering investments in training programs in today's global competitive environment, business executives want to see ________.

Accepted Answer

A)  opinions of employees who participate in training 
B)  the business effects of learning 
C)  training metrics compiled by the Bureau of Statistical Research 
D)  opinions of training experts in the blogosphere

Question 8

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.

Accepted Answer

A)  vestibule system 
B)  role playing method 
C)  succession planning system 
D)  behavior modeling program

Question 9

Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its workforce. Which of the following terms best describes Medco's training program?

Accepted Answer

A)  blended training 
B)  combined training 
C)  traditional training 
D)  outsourced training

Question 10

The case study is a T&D method that permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations.

Accepted Answer

A) True 
 B)False

Question 11

Ben is a mid-level manager at a glass manufacturing company, and he has difficulty interviewing job candidates. Which T&D method would most likely be used to help Ben improve his interviewing skills?

Accepted Answer

A)  case study 
B)  role playing 
C)  business games 
D)  in-basket training

Question 12

During orientation, employees typically learn about the firm and how their job fits into the firm's organizational structure and goals.

Accepted Answer

A) True 
 B)False

Question 13

Consider the following: Up to 40 percent of externally hired private sector executives fail within the first 18 months and many others that are recruited from the outside leave within five years. Discuss how inadequate onboarding of new executives can contribute to these outcomes.

Accepted Answer

The answer of Consider the following: Up to 40 percent...

Question 14

Which of the following aspects of training and development is most likely measured with a pretest-posttest control group?

Accepted Answer

A)  changes in learner behavior 
B)  objective accomplishment 
C)  return on investment 
D)  extent of learning

Question 15

As managers reach higher levels in the organization, it is not so much their ________ skills that that they need, but their ________ skills and their business knowledge.

Accepted Answer

A)  interpersonal; technical 
B)  communication; financial 
C)  organizational; observation 
D)  technical; interpersonal

Question 16

Chelsea Paper Products is a large manufacturer that employs nearly 800 workers. Executives at the company are interested in implementing a training and development program in order to improve employee competencies and enhance the firm's overall performance. Which of the following most likely supports the plan to establish a training and development program at Chelsea?

Accepted Answer

A)  Firms of similar size typically provide mentors to new employees. 
B)  The firm has consistently had a high turnover rate in all departments. 
C)  The firm's new CEO established a T&D program at a previous firm. 
D)  Other firms in the paper industry are implementing T&D programs.

Question 17

Simulators are training and delivery systems commonly used for training airline pilots.

Accepted Answer

A) True 
 B)False

Question 18

In order to be successful, a T&D program needs ________.

Accepted Answer

A)  specialization and standardization 
B)  top management support 
C)  pre-recorded lectures 
D)  input from local colleges and universities

Question 19

Career security implies security in one job, often with one company.

Accepted Answer

A) True 
 B)False

Question 20

Groups of employees who voluntarily meet regularly with their supervisors to identify production problems and recommend solutions are referred to as ________.

Accepted Answer

A)  free agents 
B)  quality circles 
C)  niche sites 
D)  work groups

Exam 7: Training and Development

Improving performance is the primary focus of mentoring.

A key element of success in online higher education is ________.

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________.

In a brief essay, contrast the goals of training and development with those of organization development.

Showing a worker how to operate a lathe or a supervisor how to schedule daily production are examples of development.

When the vestibule delivery system is used, where does it typically take place?

When they are considering investments in training programs in today's global competitive environment, business executives want to see ________.

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________.

Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its workforce. Which of the following terms best describes Medco's training program?

The case study is a T&D method that permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations.

Ben is a mid-level manager at a glass manufacturing company, and he has difficulty interviewing job candidates. Which T&D method would most likely be used to help Ben improve his interviewing skills?

During orientation, employees typically learn about the firm and how their job fits into the firm's organizational structure and goals.

Consider the following: Up to 40 percent of externally hired private sector executives fail within the first 18 months and many others that are recruited from the outside leave within five years. Discuss how inadequate onboarding of new executives can contribute to these outcomes.

Which of the following aspects of training and development is most likely measured with a pretest-posttest control group?

As managers reach higher levels in the organization, it is not so much their skills that that they need, but their skills and their business knowledge.

Simulators are training and delivery systems commonly used for training airline pilots.

In order to be successful, a T&D program needs ________.

Career security implies security in one job, often with one company.

Groups of employees who voluntarily meet regularly with their supervisors to identify production problems and recommend solutions are referred to as ________.