Question 1

The most explosive growth in software as a service (SaaS)offerings has been for ________ management.

Accepted Answer

A)  employee relationship
B)  vendor relationship
C)  customer relationship
D)  supply relationship C

Question 2

Enterprise software does not include analytical tools for using data captured by the system to evaluate overall organizational performance.

Accepted Answer

A) True 
 B)False  False

Question 3

After implementing enterprise software from Oracle,Alcoa eliminated many ________ processes and systems.

Accepted Answer

A)  unique
B)  one-of-a kind
C)  redundant
D)  business C

Question 4

Components or parts of finished products are referred to as

Accepted Answer

A)  upstream materials.
B)  raw materials.
C)  secondary products.
D)  intermediate products.

Question 5

Donald is looking at the business processes that are critical in his firm.The processes include order processing,quotations,contracts,product configuration,pricing,billing,credit checking,incentive and commission management,and sales planning.Which of the business processes supported by enterprise software is most critical for this firm?

Accepted Answer

A)  financial and accounting processes
B)  human resources processes
C)  manufacturing and production processes
D)  sales and marketing processes processes

Question 6

________ can integrate information from enterprise applications and disparate in-house legacy systems,presenting it to users through a Web interface so that the information appears to be coming from a single source.

Accepted Answer

The answer of ________ can integrate information from enterprise applications...

Question 7

Canada Post delivers more than ________ piece(s)of mail per person in Canada five days a week.

Accepted Answer

A)  three
B)  four
C)  one
D)  two

Question 8

Around the globe,companies are increasingly becoming more ________,both internally and with other companies.

Accepted Answer

The answer of Around the globe,companies are increasingly becoming more...

Question 9

The total cost for an average large system implementation based on SAP or Oracle software,including software,database tools,consulting fees,personnel costs,training,and perhaps hardware costs,runs over $12 000.

Accepted Answer

A) True 
 B)False

Question 10

Enterprise software includes ________ tools for using data captured by the system to evaluate overall organizational performance.

Accepted Answer

The answer of Enterprise software includes ________ tools for using...

Question 11

Companies are realizing that their only enduring competitive strength may be their ________ with customers.

Accepted Answer

The answer of Companies are realizing that their only enduring...

Question 12

In a(n)________ strategy,components arrive exactly at the moment they are needed,and finished goods are shipped as they leave the assembly line.

Accepted Answer

The answer of In a(n)________ strategy,components arrive exactly at the...

Question 13

Goods start out as ________ and,as they move through the supply chain,are transformed into intermediate products,and finally,into finished products.

Accepted Answer

The answer of Goods start out as ________ and,as they...

Question 14

There are versions of enterprise software packages designed for small businesses.

Accepted Answer

A) True 
 B)False

Question 15

Marketing modules in CRM systems would provide tools for

Accepted Answer

A)  managing an advice telephone line.
B)  sales quote generation.
C)  identifying profitable and unprofitable customers.
D)  managing sales prospect and contact information.

Question 16

________ software provides a single point for users to manage and evaluate marketing campaigns across multiple channels,including e-mail,direct mail,telephone,the Web,and wireless messages.

Accepted Answer

The answer of ________ software provides a single point for...

Question 17

Which of the following is an important capability for sales processes that is found in most major CRM software products?

Accepted Answer

A)  returns management
B)  lead management
C)  channel promotions management
D)  events management

Question 18

________ is used to determine how much product a business needs to make to satisfy all of its customers' demands.

Accepted Answer

The answer of ________ is used to determine how much...

Question 19

Which of the following is NOT true about enterprise systems?

Accepted Answer

A)  Enterprise systems help firms respond rapidly to customer requests for information or products.
B)  Enterprise system data have standardized definitions and formats that are accepted by the entire organization.
C)  Enterprise software is expressly built to allow companies to mimic their unique business practices.
D)  Enterprise software includes analytical tools to evaluate overall organizational performance.

Question 20

A ________ (also known as a contact point)is a method of interaction with the customer,such as telephone,e-mail,customer service desk,conventional mail,Web site,wireless device,or retail store.

Accepted Answer

The answer of A ________ (also known as a contact...

Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

The most explosive growth in software as a service (SaaS) offerings has been for ________ management.