Multiple Choice
When Marriott Long Wharf Hotel faces the situation of overbooking, all of the following are steps to recover the situation EXCEPT ____________.
A) upgrade the guest to a suite
B) helping the guest get a room in another hotel
C) giving the guest money to pay for the cab fare
D) giving the guest complimentary continental breakfast
E) call the guest later at the other hotel to make sure he is alright
Correct Answer:
Verified
Correct Answer:
Verified
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