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    Essentials of Services Marketing
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    Exam 14: Improving Service Quality and Productivity
  5. Question
    Cutbacks in Front-Stage Staffing Means That There Are Insufficient Personnel
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Cutbacks in Front-Stage Staffing Means That There Are Insufficient Personnel

Question 20

Question 20

True/False

Cutbacks in front-stage staffing means that there are insufficient personnel to serve customers promptly.

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