Question 1

Match each of the following terms with its corresponding definition.
-The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services

Accepted Answer

A) Business Process Reengineering 
B) Disruptive Technologies 
C) Joint Application Design 
D) Key Business Processes 
E) Prototyping

Question 2

The primary deliverables from requirements determination include:

Accepted Answer

A)  observation notes. 
B)  interview transcripts. 
C)  analysis from documents. 
D)  all of the above. 
E)  none of the above.

Question 3

Match each of the following terms with its corresponding definition.
-The person who makes detailed notes of the happenings at a joint application design session

Accepted Answer

A) Business process reengineering 
B) Closed-ended questions 
C) Disruptive technologies 
D) Formal system 
E) Informal system
F)JAD session leader
G)Key business processes
H)Open-ended questions
I)Scribe

Question 4

Match each of the following terms with its corresponding definition.
-Began in the late 1970s at IBM as a means to bring together the key users, managers, and systems analysts involved in the analysis of a current system

Accepted Answer

A) Business Process Reengineering 
B) Disruptive Technologies 
C) Joint Application Design 
D) Key Business Processes 
E) Prototyping

Question 5

The structured, measured set of activities designed to produce a specific output for a particular customer or market best defines:

Accepted Answer

A)  formal systems. 
B)  key business processes. 
C)  secondary activities. 
D)  production systems. 
E)  primary processes.

Question 6

When comparing observations and document analysis, the time required for document analysis is rated as low to moderate.

Accepted Answer

A) True 
 B)False

Question 7

The impartiality characteristic of a good systems analyst is represented by which of the following statements?

Accepted Answer

A)  You must challenge yourself to look at the organization in new ways. 
B)  Your role is to find the best solution to a business problem or opportunity. 
C)  Assume anything is possible, and eliminate the infeasible. 
D)  You should question everything. 
E)  Every fact must fit with every other fact.

Question 8

As a general guideline, you should prepare an agenda with approximate time limits for different sections of the interview.

Accepted Answer

A) True 
 B)False

Question 9

Forms are important for understanding a business because they:

Accepted Answer

A)  indicate the correct sequencing of tasks. 
B)  describe how particular tasks are performed. 
C)  indicate what data flow in or out of a system and which are necessary for the system to function. 
D)  enable you to work backwards from the information on a report to the necessary data that must have been necessary to generate them. 
E)  identify duplicate efforts within a system.

Question 10

Match each of the following terms with its corresponding definition.
-Questions in interviews and on questionnaires that have no prespecified answers

Accepted Answer

A) Business process reengineering 
B) Closed-ended questions 
C) Disruptive technologies 
D) Formal system 
E) Informal system
F)JAD session leader
G)Key business processes
H)Open-ended questions
I)Scribe

Question 11

A written work procedure:

Accepted Answer

A)  indicates the job an analyst will need to perform on a given project. 
B)  describes how a particular job or task is performed, including data and information that are used and created in the process of performing the job. 
C)  indicates what data flow in or out of a system and which are necessary for the system to function. 
D)  enables you to work backwards from the information on a report to the data that must have been necessary to generate it. 
E)  determines if the information makes sense for the organization from an economic and operational standpoint.

Question 12

Match each of the following typical JAD participants with its description.
-This individual oversees work groups who use the system in question and can provide insight into new organizational directions, motivations for and organizational impacts of systems, and support for requirements determined during the JAD.

Accepted Answer

A) Scribe 
B) Systems analyst 
C) Sponsor 
D) User 
E) JAD session leader
F)Manager
G)IS staff

Question 13

The reframing characteristic of a good systems analyst is represented by which of the following statements?

Accepted Answer

A)  You must challenge yourself to look at the organization in new ways. 
B)  Every fact must fit with every other fact. 
C)  Assume anything is possible, and eliminate the infeasible. 
D)  You should question everything. 
E)  Your role is to find the best solution to a business problem.

Question 14

Which of the following can be considered an advantage of closed-ended questions?

Accepted Answer

A)  The interviewer can explore unexpected lines of inquiry. 
B)  Closed-ended questions work well when the major answers to the questions are well known. 
C)  The interviewee has a sense of involvement and control in the interview. 
D)  Closed-ended questions often put the interviewee at ease. 
E)  Previously unknown information may surface.

Question 15

In order to promote more truthful responses, the general nature of the interview should not be explained to the interviewee in advance.

Accepted Answer

A) True 
 B)False

Question 16

Key business processes are customer focused.

Accepted Answer

A) True 
 B)False

Question 17

A report:

Accepted Answer

A)  indicates the inputs required for the new system. 
B)  describes how a particular job or task is performed, including data and information that are used and created in the process of performing the job. 
C)  indicates what data flow in or out of a system and which are necessary for the system to function. 
D)  enables you to work backward from the information on the document and identify the data that must have been necessary to generate it. 
E)  does none of the above.

Question 18

Which of the following can be considered an advantage of open-ended questions?

Accepted Answer

A)  The interviewer can explore unexpected lines of inquiry. 
B)  Open-ended questions often put the interviewee at ease. 
C)  The interviewee has a sense of involvement and control in the interview. 
D)  Interviewees can respond in their own words using their own structure. 
E)  All of the above.

Question 19

In documents you can find information about the values of the organization or individuals who can help determine priorities for different capabilities desired by different users.

Accepted Answer

A) True 
 B)False

Question 20

A major disadvantage of closed-ended questions is that useful information that does not quite fit the defined answers may be overlooked as the respondent tries to make a choice instead of providing his or her best answer.

Accepted Answer

A) True 
 B)False

Exam 5: Determining System Requirements

Match each of the following terms with its corresponding definition. -The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services

The primary deliverables from requirements determination include:

Match each of the following terms with its corresponding definition. -The person who makes detailed notes of the happenings at a joint application design session

Match each of the following terms with its corresponding definition. -Began in the late 1970s at IBM as a means to bring together the key users, managers, and systems analysts involved in the analysis of a current system

The structured, measured set of activities designed to produce a specific output for a particular customer or market best defines:

When comparing observations and document analysis, the time required for document analysis is rated as low to moderate.

The impartiality characteristic of a good systems analyst is represented by which of the following statements?

As a general guideline, you should prepare an agenda with approximate time limits for different sections of the interview.

Forms are important for understanding a business because they:

Match each of the following terms with its corresponding definition. -Questions in interviews and on questionnaires that have no prespecified answers

A written work procedure:

The reframing characteristic of a good systems analyst is represented by which of the following statements?

Which of the following can be considered an advantage of closed-ended questions?

In order to promote more truthful responses, the general nature of the interview should not be explained to the interviewee in advance.

Key business processes are customer focused.

A report:

Which of the following can be considered an advantage of open-ended questions?

In documents you can find information about the values of the organization or individuals who can help determine priorities for different capabilities desired by different users.

A major disadvantage of closed-ended questions is that useful information that does not quite fit the defined answers may be overlooked as the respondent tries to make a choice instead of providing his or her best answer.