Question 1

When a sender evaluates a communication method to judge scanability, he is checking if ________.

Accepted Answer

A)  the method can easily transmit a large number of messages 
B)  the method allows recipients to process complex messages effectively 
C)  the method adequately conveys personal warmth 
D)  the recipient can easily browse the message for relevant information

Question 2

In the all-channel network, communication flows ________.

Accepted Answer

A)  downward from a strong leader to his subordinates in the work group 
B)  in a parallel fashion until all of the members of a work group have been informed 
C)  freely among all members of a formal work team 
D)  among the managers of a functional area of an organization

Question 3

In an effort to improve communication within the Accounts department of a large organization, the department head puts a suggestion box at the door and invites employees to communicate their thoughts, ideas, concerns, or grievances to the managers in the department.Which of the following methods of communication is he encouraging?

Accepted Answer

A)  upward 
B)  diagonal 
C)  downward 
D)  lateral

Question 4

Downward communication is used ________.

Accepted Answer

A)  by employees to give managers progress reports 
B)  to coordinate and evaluate employees 
C)  between employees at the same organizational level 
D)  between people of different departments and organizational levels

Question 5

Briefly describe three common communication networks, or patterns of communication, that emerge in organizations.Is any one network preferable to others? If so, why? If not, what factors decide which network is best for a particular situation?

Accepted Answer

The answer of Briefly describe three common communication networks, or...

Question 6

Describe and explain the different directions of communication flow within an organization.

Accepted Answer

The answer of Describe and explain the different directions of...

Question 7

E-mail increases filtering because electronic communication is faster.

Accepted Answer

A) True 
 B)False

Question 8

In order to increase face-to-face communication among employees, the workplace design should ________.

Accepted Answer

A)  maximize visibility and density 
B)  maximize visibility and minimize density 
C)  minimize visibility and density 
D)  minimize visibility and maximize density

Question 9

Though IT has improved organizational communications in recent years, ________ remains a major concern.

Accepted Answer

A)  timeliness 
B)  security 
C)  cost 
D)  breadth potential

Question 10

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Accepted Answer

The answer of "The grapevine is detrimental to effective organizational...

Question 11

Listening for full meaning without making premature judgments or interpretations is called ________.

Accepted Answer

A)  passive hearing 
B)  lateral communication 
C)  active listening 
D)  decoding

Question 12

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

Accepted Answer

A) True 
 B)False

Question 13

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.

Accepted Answer

A)  ignoring them completely 
B)  communicating openly and honestly with employees 
C)  encouraging an all-channel communication network 
D)  using filtering wherever possible

Question 14

In the wheel network, the leader serves as the hub through which all communication passes.

Accepted Answer

A) True 
 B)False

Question 15

When a manager asks an employee to complete a task, he or she is using ________ communication.

Accepted Answer

A)  upward 
B)  lateral 
C)  informal 
D)  formal

Question 16

Adam has to tell the members of his department that the office timings have changed from flexible timings to a strict nine-to-five day.He calls a meeting to explain the change.Participants begin arguing and asking multiple questions about the new timing policy.The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting.Which of the following explains why the message was not understood?

Accepted Answer

A)  The sender did not decode the message appropriately. 
B)  The recipients did not encode the message correctly. 
C)  The noise in the process interfered with the transmission of the message. 
D)  The channel was not appropriate for the delivery of this message.

Question 17

Which of the following is a disadvantage of using IT in organizational communication?

Accepted Answer

A)  economic drawbacks 
B)  geographic constraints 
C)  psychological costs 
D)  time constraints

Question 18

Once the company grew and became more mechanistic, the management insisted that information flow vertically along the line of authority.This is most representative of the ________ communications network.

Accepted Answer

A)  wheel 
B)  chain 
C)  all-channel 
D)  circular

Question 19

Explain formal and informal communication within an organization.

Accepted Answer

The answer of Explain formal and informal communication within an...

Question 20

Which of the following is an example of noise?

Accepted Answer

A)  sending unsolicited sales messages to prospects 
B)  adding your contact information at the end of an e-mail message 
C)  leaving a message on the answering machine when you cannot reach someone 
D)  thinking about the party you attended last night while sitting in a lecture

Exam 16: Managers and Communication

When a sender evaluates a communication method to judge scanability, he is checking if ________.

In the all-channel network, communication flows ________.

Downward communication is used ________.

Briefly describe three common communication networks, or patterns of communication, that emerge in organizations.Is any one network preferable to others? If so, why? If not, what factors decide which network is best for a particular situation?

Describe and explain the different directions of communication flow within an organization.

E-mail increases filtering because electronic communication is faster.

In order to increase face-to-face communication among employees, the workplace design should ________.

Though IT has improved organizational communications in recent years, ________ remains a major concern.

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Listening for full meaning without making premature judgments or interpretations is called ________.

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by ________.

In the wheel network, the leader serves as the hub through which all communication passes.

When a manager asks an employee to complete a task, he or she is using ________ communication.

Which of the following is a disadvantage of using IT in organizational communication?

Once the company grew and became more mechanistic, the management insisted that information flow vertically along the line of authority.This is most representative of the ________ communications network.

Explain formal and informal communication within an organization.

Which of the following is an example of noise?